Mthandeni Hadebe
Sales Representative(Account Manager)
Ladysmith,KwaZulu-Natal
Summary
- I am a goal focused, results-driven, and enthusiastic Accounts Manager. I am eager to exercise my industry experience in sales, marketing, and account management to gain more technical skills in a challenging work environment while contributing to meeting deadlines and delivering quality work expected of me. I enjoy working with and being part of a successful productive team, but also thrive in individual projects. Naturally possess excellent interpersonal communication.
- Leverage my expertise in relationship management, strategic planning, and financial analysis to drive business growth and exceed revenue targets.
- Utilize my experience in sales and merchandising to identify opportunities for revenue growth, market expansion, and customer acquisition.
- Apply my diverse skill set and knowledge base to drive marketing initiatives, enhance brand visibility, and achieve sustainable competitive advantage.
- Make meaningful contributions to the organization's success when given an opportunity.
Overview
6
6
years of professional experience
Work History
Accounts Manager
Coca-Cola Beverages South Africa
05.2019 - 04.2024
- Account Management: Building and maintaining strong relationships with key accounts, including retailers, distributors, and wholesale customers
- Understanding the unique needs and requirements of each account and developing customized solutions to meet their business objectives
- Sales Planning and Forecasting: Collaborating with the sales team to develop sales plans, targets, and forecasts for assigned accounts
- Analyzing market trends, consumer behavior, and competitor activities to identify opportunities for growth and expansion
- Order Management: Managing the order process for assigned accounts, including order placement, fulfillment, and delivery coordination
- Ensuring accuracy and timeliness in order processing and addressing any issues or discrepancies that may arise
- Pricing and Contract Negotiation: Negotiating pricing agreements, contracts, and terms of sale with customers to maximize profitability and revenue
- Monitoring pricing trends, competitive pricing strategies, and market dynamics to inform pricing decisions and maintain competitiveness
- Promotional Programs and Campaigns: Developing and executing promotional programs, marketing campaigns, and sales incentives to drive product awareness and increase sales volume
- Collaborating with marketing teams to align promotional activities with brand objectives and customer preferences
- Financial Management: Monitoring account profitability, sales performance, and revenue targets against budgeted expectations
- Analyzing financial data, sales reports, and KPIs to track progress, identify variances, and implement corrective actions as needed
- Relationship Management: Serving as the primary point of contact for assigned accounts and addressing any issues or concerns in a timely and professional manner
- Proactively engaging with customers to anticipate their needs, resolve problems, and ensure satisfaction with products and services.
Pre-Seller Merchandiser
Coca-Cola Beverages South Africa
12.2017 - 04.2019
- Route Planning: Planning and organizing daily routes to visit assigned retail outlets, convenience stores, supermarkets, and other sales locations
- Optimizing route efficiency to maximize sales opportunities and minimize travel time and costs
- Product Merchandising: Merchandising Coca-Cola products on shelves, displays, and refrigerators according to company standards and planograms
- Rotating stock, facing products, and ensuring proper product placement to enhance visibility and drive sales
- Inventory Management: Monitoring inventory levels of Coca-Cola products at each sales location and replenishing stock as needed to maintain optimal product availability
- Conducting regular stock checks, inventory counts, and product audits to identify shortages, overstocking, or expired products
- Sales and Promotion: Promoting Coca-Cola products through product demonstrations, tastings, and promotional activities to increase brand awareness and drive sales
- Educating customers and consumers about product features, benefits, and promotions to encourage purchases and brand loyalty
- Customer Relationship Management: Building and maintaining positive relationships with store managers, owners, and staff to secure prime shelf space, promotional opportunities, and product placements
- Addressing customer inquiries, concerns, and complaints in a courteous and professional manner to ensure customer satisfaction and loyalty
- Order Processing: Taking customer orders, processing sales transactions, and generating invoices using handheld devices or sales order forms
- Ensuring accuracy in order processing, pricing, and invoicing to minimize errors and discrepancies.
Data Collector
Statistics South Africa
03.2015 - 05.2015
- Data Collection: Conducting interviews, surveys, or observations to collect data from households, businesses, or other target populations
- Following standardized protocols and procedures to ensure consistency and accuracy in data collection methods
- Fieldwork Preparation: Planning and organizing fieldwork activities, including scheduling appointments, mapping out survey routes, and preparing data collection materials and equipment
- Communicating with supervisors or team leaders to coordinate logistics, assignments, and priorities for fieldwork assignments
- Survey Administration: Administering questionnaires, surveys, or data collection instruments to respondents in person, over the phone, or through electronic means
- Explaining survey objectives, procedures, and confidentiality measures to participants and addressing any questions or concerns they may have
- Data Recording and Documentation: Recording responses, observations, or other relevant information accurately and completely on data collection forms or electronic devices
- Ensuring the integrity and confidentiality of data collected and maintaining proper documentation of fieldwork activities and survey results
- Quality Assurance: Conducting quality checks and validations to ensure the accuracy, completeness, and consistency of data collected
- Identifying and resolving discrepancies, errors, or inconsistencies in data through verification and validation processes.
Education
Matric -
Harvest High School
Ladysmith Bachelor Of Arts Honours - Public Management And Governance
University of Johannesburg
Johannesburg 02.2016
Skills
Proficient in Microsoft Office applications
Account Management
People Management
Team Management
Strategic Planning
Financial Analysis
Marketing Strategy
Computer Literate
Leadership
Work well under pressure
Excellent communication
Pay attention to details
Emotional intelligence
Work well in a team
Time management
Interpersonal skills
Problem solving
Adaptive
Flexible
Educationexperience
- BA Honours in Public Management and Governance, University of Johannesburg, 2015.
- BA in Public Management and Governance, University of Johannesburg, 2014.
- National Senior Certificate, Harvest High School, 2011.
References
Available upon request
Timeline
Accounts Manager
Coca-Cola Beverages South Africa
05.2019 - 04.2024
Pre-Seller Merchandiser
Coca-Cola Beverages South Africa
12.2017 - 04.2019
Data Collector
Statistics South Africa
03.2015 - 05.2015
Matric -
Harvest High School
Bachelor Of Arts Honours - Public Management And Governance
University of Johannesburg