Mthandazo Mkhwanazi
Driver
Johannesburg
Summary
Skilled driver with five years of experience driving passengers. Excelled in ensuring passengers always felt safe and comfortable no matter how long the journey would be. Experience in performing routine car maintenance, cleaning a vehicle's interior, and picking up passengers from potentially crowded areas. Exceptional talent with providing customer service and having great time management skills.
Overview
7
7
years of professional experience
Work History
Uber Partner (Uber Driver)
Uber South Africa
04.2017 - Current
- Excellent customer service to always check in on individuals and ask if there is anything to make trip more enjoyable.
- Active listening skills to make customers feel appreciated.
- Great speaking skills to communicate information to passengers.
- Knowledge of South African vehicle laws
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Assisted mobile app users with closing out rideshare.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Helped passengers with luggage, collected fares and politely answered questions.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Adhered to tight schedule and met departure and arrival deadlines.
- Read maps and followed written and verbal geographic directions.
Professional Driver
ETG
Sandton
09.2022 - 02.2024
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Upheld high standards of cleanliness within vehicle''s interior/exterior appearance, providing professional image for company at all times.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
- Responded with ease to sudden changes in routes and schedules.
- Improved communication between drivers and dispatchers by implementing reliable messaging system for timely updates.
Professional Car Driver
IH Johannesburg (The Language Lab)
Johannesburg
01.2022 - 12.2023
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Cleaned vehicle regularly to maintain professional appearance.
- Effective time management skills to always allow employer to know where I am and update them when I am running behind.
- Excellent customer service to always check in on individuals and ask if there is anything I can do to make trip more enjoyable
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
No Degree - Plumbing
Johannesburg Institute of Engineering And Tech
BraamfonteinSkills
Flexible and Adaptable
undefinedAccomplishments
- Completed over 12 000 trips with Uber
- Five-star rating for customer service
- Generated return business from clients
Reference
Fatima Govender
Manager
081 073 2103
Timeline
Professional Driver
ETG
09.2022 - 02.2024
Professional Car Driver
IH Johannesburg (The Language Lab)
01.2022 - 12.2023
Uber Partner (Uber Driver)
Uber South Africa
04.2017 - Current
No Degree - Plumbing
Johannesburg Institute of Engineering And Tech
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