Mthabiso Sithole
Nkolokotho, Mtubatuba
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates. Compassionate Lay Counselor with experience in providing mental health support and guidance. Skilled in crisis management, active listening, and developing therapeutic relationships to help individuals navigate through life challenges. Demonstrated success in fostering positive change and growth on previous roles.
Overview
5
5
years of professional experience
Work History
Sales Representative
Studio88 Store
Mtubatuba
11.2021 - Current
- Built strong client partnerships to ensure satisfaction
- Reviewed consumer input for product and service enhancement
- Recognized sales expansion opportunities
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Managed inventory levels by ordering sufficient stock for each account.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Upsold additional items based on customer interests and needs.
Mobile Field Worker Based HIV Counsellor
UKZN Africa Centre for Population Health
11.2020 - 03.2021
- Facilitated wellness evaluations
- Monitor vital signs including blood pressure and diabetes levels
- Provided medical and special care to relevant institution
- Ensured compliance with safety protocols when working in hazardous conditions.
- Collaborated with team members on various projects while adhering to deadlines.
Lay Counselor
Humana People to People
Mpukunyoni
08.2019 - 08.2020
- Conducted pre and post HIV test counseling for local communities
- Conducted health screenings for TB and STIs.
- Organized HIV awareness programs for orphans
- Enhanced recruitment process within VMMC
- Health Education about the importance of male Circumcision.
- Developed a network of community resources to refer clients for additional assistance when needed.
- Developed and maintained professional relationships with referral sources, including physicians, schools, and community agencies.
Driver
BDM Group company
05.2019 - 08.2019
- Shuttled employees to job site using company vehicle
- Transported materials from workshop to work site efficiently
- Coordinated logistics to transport essential materials
- Maintained accurate logs of vehicle inspections and repair status.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
Education
HIV/AIDS Basic Counseling - ARVs Course
Indlela Yempilo Academy
07.2019
Matric Certificate -
Ngono Secondary school
12.2016
Skills
- Excellent communication and interpersonal skills
- Computer literacy
- Ability to maintain confidentiality of patients
- Customer Service
- Sales Forecasting
- Counseling
References
- Ms H Mthethwa ,Humana People to People , 072 797 6696
- Mr T.M Sithole, BDM Group Company, 073 164 7921
- Mr N. S Njapha, Studio88 Store, 076 013 0997
Personal Information
- Code C1-Code10
- Date of Birth: 10/17/94
Laungage
Isizulu
First Language
English
Advanced (C1)
C1
Timeline
Sales Representative
Studio88 Store
11.2021 - Current
Mobile Field Worker Based HIV Counsellor
UKZN Africa Centre for Population Health
11.2020 - 03.2021
Lay Counselor
Humana People to People
08.2019 - 08.2020
Driver
BDM Group company
05.2019 - 08.2019
HIV/AIDS Basic Counseling - ARVs Course
Indlela Yempilo Academy
Matric Certificate -
Ngono Secondary school
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