MTHA MAKHWAZA
Durban
Summary
Dynamic professional with a robust background in customer service and sales, notably at OLD MUTUAL, where I enhanced company reputation through exceptional customer care. Skilled in CRM software and complaint handling, I excel in creating positive customer experiences, contributing to significant sales achievements. Proven ability to manage high call volumes efficiently, demonstrating excellent organizational and multitasking skills.
Overview
15
15
years of professional experience
Work History
Farming
SELF EMPLOYED
08.2019 - 07.2024
- Streamlined daily operations on the farm through efficient task delegation and team management.
- Promoted biosecurity measures, minimizing the risk of disease transmission among pigs on the farm.
- Reduced mortality rates by promptly identifying and addressing signs of illness or injury in pigs.
- Enhanced pig health by implementing proper vaccination schedules and maintaining clean living environments.
- Conducted regular maintenance checks on farm equipment to ensure optimal functionality and minimize downtime due to malfunctions.
Customer Care Officer
OLD MUTUAL
02.2015 - 08.2019
- Enhanced company reputation through excellent customer service and professional demeanor.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high call volumes with exceptional time management and multitasking skills.
- Contributed to team efforts in exceeding monthly sales targets through upselling products and services when appropriate.
Retail Sales Associate
INFINITE 69
03.2012 - 10.2014
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Retail Sales Associate
PLATINUM GROUP URBAN
01.2010 - 01.2012
Education
Entrepreneurial Studies
UNIVERSITY OF JOHANNESBURG
JOHANNESBURGHigh School Diploma -
PINETOWN BOYS HIGH SCHOOL
Durban, South Africa12-2007
Skills
- Complaint handling
- Call center experience
- CRM software
- Well-organized
Outdoor activities
I am passionate about a variety of activities that enrich my life and contribute to my well-being. I enjoy exercising regularly to maintain a healthy lifestyle and participating in various outdoor activities that allow me to connect with nature. Traveling is another key interest of mine, as it broadens my perspective and exposes me to diverse cultures. Additionally, I have a keen interest in photography, which allows me to creatively capture and document my experiences and the beauty around me.
Languages
Zulu
Advanced (C1)
English
Advanced (C1)
Timeline
Farming
SELF EMPLOYED
08.2019 - 07.2024
Customer Care Officer
OLD MUTUAL
02.2015 - 08.2019
Retail Sales Associate
INFINITE 69
03.2012 - 10.2014
Retail Sales Associate
PLATINUM GROUP URBAN
01.2010 - 01.2012
Entrepreneurial Studies
UNIVERSITY OF JOHANNESBURG
High School Diploma -
PINETOWN BOYS HIGH SCHOOL
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