Rachel Blake

• Providing excellent customer service, handling and customer transportation and resolving issues.
• Managing cash register and processed transaction accurately.
• Developing strong communicational skills working with customera and colleagues.
• Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
• Processed customer orders and accurately handled payment transactions.
• Developed and managed relationships with customers to increase customer loyalty.
• Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
• Utilized POS system to handle customer cash and credit card transactions.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

• Managing cash register as well as balancing books, and keeping records of stock and orders.
• Managed filing system, entered data and completed other clerical tasks.
• Processed invoices and expenses to facilitate financial management.
• Ensured timely completion of tasks by prioritizing workload according to urgency and importance.
• Monitored office supplies and ordered low-stock items to prevent unexpected shortages.
• Contributed to efficient office workflow by managing inventory and ordering supplies as needed.
• Volunteered to help with special projects of varying degrees of complexity.

The role of the Ward Clerk role is multi-faceted. The Ward Clerk provides support to the team and the unit manager in clerical duties, the daily running of the department and ensures that all support facilities are in place.

To carry out ward based audits of aspects of patient care that relate to the role of ward administrator e.g. booking of procedures and outpatient follow up in order to improve the service provided to patients.

• Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
• Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
• Provided administrative support to medical staff, assisting with various clerical tasks as needed.
• Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Built strong relationships with clients to deliver emotional support and companionship.
• Recognized and reported abnormalities or changes in patients' health status to case manager.