MSINDSI MQHADI
MARGATE
Summary
Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity. Track record of implementing efficient processes and maintaining high standard of operational excellence.
Overview
6
6
years of professional experience
Work History
Licensing Administrator
KZN Liquor Authority/KZN Economic Regulatory Authority (KZNERA)
09.2023 - Current
- Front help desk functions.
- Capture and update data on all queries & complaints.
- Screening all telephonic calls and taking messages.
- Creating & storing Files.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Registry filling.
- Tracing files/documents.
- Liaise with clients face to face.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Checking of liquor license compliance.
- Making copies, printing & scanning.
- Sending and receiving emails.
- Renewing clients license application.
- Migrating license applications from old system (Liquor Management System) to new system (e-Licensing Management System).
- Assist with other clerical duties and Labour duties.
- Data capturing
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Assisted manager in all aspects of business operations.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Customer service admin
Upstream Group
10.2022 - 09.2023
- Provides a general administrative/clerical support function.
- Reason for Leaving: New opportunity
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assistant clients who are under debt review
- Develops and maintains a filing and register system.
- Advised client's on their accounts such a balance
- Screening all telephonic calls, redirecting and transferring them to the right parties, and taking messages.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Photocopying, printing, typing, scanning and electronic data capturing
Assistant Teacher
DELIHLAZO PRIMARY SCHOOL
11.2021 - 08.2022
- Provided switchboard by screening incoming calls and transferring to the relevant personnel.
- Provided reception, administrative services and handle face to face enquires from visitors.
- Control inventory relevant to reception area and ensure is maintained in presentable state at all time.
- Providing Administrative support for campus.
- Assist with general admin enquiries to clients.
- Co-ordinate busy switchboard and reception area.
- Reason for Leaving: End of Contract
Withdrawals Administrator
Hollywood-bets Sports Book Net
06.2020 - 07.2021
- Process online withdrawals
- Verify client’s information
- Record data
- Call clients
- Look out for suspicious activities
- Send emails
- Reporting to supervisors
- Verify & confirm clients banking details
- Liaison with banks for client’s withdrawals
- Reason for Leaving: End of contact
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Education
Bachelor's degree - Social Sciences, Political Sciences, Industrial Organizational, Labour studies, Development studies
University of KwaZulu Natal
01.2020
Matric - English, IsiZulu, Life Orientation, Life Science, Geography, Mathematical Literacy, History
Phathwa High School
01.2015
Skills
- Good time management
- Attention to detail
- Being a quick learner
- Good Communication skills
- Working well in a team
- Self-motivation
- Use of technology
- Ability to work under pressure and meet deadlines
- Ability to plan and priorities duties
- Ability to work accurately, with good attention to detail
- Perform multiple tasks quickly and efficiently
References
- N.A, THWALA, Supervisor, Nkulelko.Thwala@kznlqa.co.za, 031 302 0625, 083 986 7272, KZN Liquor Authority
- B.S, Xolo, Principal, Solomonxolo256@gmail.com, 031 311 3148, 082 823 4967, Delihlazo Primary School
- Z.W, Cebisa, Language H.O.D, 078 654 8854, Delihlazo primary School
- Kavishan, Line Manager, +27 65 929 8276, Hollywoodbets sportsbook Net
Timeline
Licensing Administrator
KZN Liquor Authority/KZN Economic Regulatory Authority (KZNERA)
09.2023 - Current
Customer service admin
Upstream Group
10.2022 - 09.2023
Assistant Teacher
DELIHLAZO PRIMARY SCHOOL
11.2021 - 08.2022
Withdrawals Administrator
Hollywood-bets Sports Book Net
06.2020 - 07.2021
Matric - English, IsiZulu, Life Orientation, Life Science, Geography, Mathematical Literacy, History
Phathwa High School
Bachelor's degree - Social Sciences, Political Sciences, Industrial Organizational, Labour studies, Development studies
University of KwaZulu Natal