Msenti Abulele
IT Technician Intern and Candidate Manager
Midrand,Gauteng
Summary
IT Technician Intern & Candidate Manager supporting first-line IT service, SQL database maintenance, Microsoft 365, SharePoint, and Power BI environments across operational teams. Resolves 16+ requests per week covering hardware, software, connectivity, and access issues while maintaining accurate records, digital documents, and system updates. Coordinates 31+ candidate applications and onboarding cases per month, with careful communication across candidates, clients, and internal stakeholders, and compliance checks.
Overview
3
3
Languages
4
4
Certifications
3
3
years of professional experience
Work History
IT Technician Intern & Candidate Manager
AfricaiTA
01.2025 - 07.2026
- Provided first-line and day-to-day IT support to staff and candidates, diagnosing and resolving hardware, software, connectivity and system issues.
- Maintained and updated SQL databases using DBeaver, supporting data accuracy, integrity and reliable access to organisational information.
- Developed, maintained and updated company websites and digital platforms, supporting usability, functionality and business requirements.
- Supported Microsoft 365, Teams, SharePoint and Power BI initiatives, contributing to collaboration, information management and reporting.
- Designed and maintained SharePoint solutions for IT, Academic, Sales & Marketing and Corporate functions to improve department collaboration and information access.
- Supported administrative operations, document management, digital records and reporting while maintaining accuracy and confidentiality.
- Managed candidate applications, onboarding, document verification and recruitment progress tracking for internship and learnership programmes.
- Assisted with tender preparation, supporting documentation and compliance checks and coordinated information from relevant stakeholders.
- Communicated with candidates, clients and internal stakeholders and maintained accurate records, reports and programme updates.
Business Analyst Intern
South African Mini Industry Development NPC
09.2024 - 06.2025
- Analysed business data to identify trends, insights and opportunities for process improvement and better decision-making.
- Managed and maintained business databases and verified data accuracy and consistency across systems.
- Prepared business reports and documentation to support management decision-making and operational planning.
- Gathered and documented business requirements in collaboration with multiple departments and stakeholders.
- Supported process improvement initiatives by analysing existing workflows and identifying practical opportunities for improvement.
- Monitored data quality and security standards and assisted with maintaining reliable organisational information.
MTN Junior Sales Specialist
iKhokha
05.2024 - 08.2024
- Promoted MTN products and digital payment solutions and advised customers on suitable products and services.
- Generated sales opportunities through customer engagement and achieved daily and monthly sales targets.
- Processed customer applications and sales documentation while maintaining accurate records.
- Built positive customer relationships and resolved queries professionally.
Counting Officer
Independent Electoral Commission (IEC)
05.2024 - 05.2024
- Counted and verified ballot papers in accordance with prescribed election procedures and accuracy requirements.
- Recorded official results, reported discrepancies and maintained confidentiality under strict deadlines.
IT Helpdesk Volunteer
Tycon Computers and Training Centre
01.2024 - 04.2024
- Provided first-line technical support and diagnosed hardware, software and application issues.
- Installed and configured computer systems and applications and assisted users with account access and password resets.
- Logged and tracked support requests, performed routine maintenance and escalated complex issues appropriately.
System Design Class Representative
University of Zululand
02.2023 - 12.2023
- Facilitated communication between students and faculty, ensuring effective representation of student concerns.
- Represented student interests, coordinated communication between lecturers and students and communicated academic updates.
- Organised class feedback, supported issue resolution and promoted effective collaboration within the class.
- Coordinated feedback collection from peers to improve academic programs and university services.
- Organized events and activities to promote student engagement and community involvement on campus.
Education
BCom in Management Information System -
University of Zululand
KwaDlangezwa, KwaZulu-Natal, South Africa 05-2024
National Senior Certificate -
Ixopo High School
Ixopo, KwaZulu-Natal, South Africa 12-2020
Skills
Hardware installations
End-user support
Software updates
Device configuration
Change request processing
Budget and cost analysis
Network administration
Document review
LAN protocols
Security Protocols
Norton Antivirus software
Java Full Stack
Software diagnosis
Videoconferencing
Technical Support
TCP/IP
Windows 10
Issue troubleshooting
PC component diagnostics
Xsan 2 Administrator
Microsoft Office Specialist (MOS) Expert
Adobe and Adobe Flash
Certification
Microsoft Azure Fundamentals (AZ-900)
REFERENCES
- Mrs. Selina Ramlakan | AfricaiTA | Administrator | 068 207 7256
- Mr. Msizi Sithole | AfricaiTA | Network Technician | 066 235 3808 / 069 682 7360
- Miss Y. Tyolo | South African Mini Industry Development NPC | Business Development Supervisor | 073 043 9557
- Miss Kelly | iKhokha | Team Leader | 064 628 1282
- Mrs. Z.I. Msenti | IEC | Presiding Officer | 063 208 8969
- Mr. T. Kaygee | Tycon Computers and Training Centre | Manager | 078 489 9865
- Mr. B.F. Nel | University of Zululand | Senior Lecturer | 082 482 7547
Timeline
IT Technician Intern & Candidate Manager
AfricaiTA
01.2025 - 07.2026
Business Analyst Intern
South African Mini Industry Development NPC
09.2024 - 06.2025
MTN Junior Sales Specialist
iKhokha
05.2024 - 08.2024
Counting Officer
Independent Electoral Commission (IEC)
05.2024 - 05.2024
IT Helpdesk Volunteer
Tycon Computers and Training Centre
01.2024 - 04.2024
System Design Class Representative
University of Zululand
02.2023 - 12.2023
BCom in Management Information System -
University of Zululand
National Senior Certificate -
Ixopo High School