Msawenkosi Sibanyoni
Business Analyst
Boksburg
Summary
Seasoned Business Analyst offering with 4 years Financial industry project delivery success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Project delivered successfully - Full short-term claims process on unassisted channel, integration system project between different companies (webservice) Santam/Hollard and FNB)
Overview
11
11
years of professional experience
Work History
Business Analyst
First National Bank
10.2020 - Current
- Performed gap analysis to identify areas of improvement.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Collaborated with stakeholders to define project objectives and criteria.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Business Process re-engineering
- Business Analyst planing and monitoring
Application Support Analyst
First National Bank
02.2016 - 09.2020
- Streamlined support processes for improved end-user experience and reduced resolution times.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Improved application stability through proactive monitoring, issue identification, and prompt resolution of incidents.
Product Specialist
First National Bank
09.2013 - 10.2016
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Assisted with demonstrations for [Product or Service] to showcase functionality.
- Conducted comprehensive training sessions for sales teams, resulting in improved product knowledge and increased sales figures.
- Continually expanded knowledge of [Product or Service] product line.
Education
Advance Diploma In Business Analysis - Information Technology
Rhodes University
Grahamstown, South Africa 04.2001 -
Certificate in Business Analysis - Information Technology
University of Johannesburg
Johannesburg, South Africa 04.2001 -
National Diploma in Accounting - Financial Accounting
Mangosuthu University of Technology
Durban, South Africa 04.2001 -
Skills
Requirements Gathering
Business process improvement
Data Analysis
Gap analysis
Business Process Mapping
Data Mapping
Business process modeling
Analytical Thinking
Teamwork and Collaboration
Business Requirements
Stakeholder Communication
Active Listening
Timeline
Business Analyst
First National Bank
10.2020 - Current
Application Support Analyst
First National Bank
02.2016 - 09.2020
Product Specialist
First National Bank
09.2013 - 10.2016
Advance Diploma In Business Analysis - Information Technology
Rhodes University
04.2001 -
Certificate in Business Analysis - Information Technology
University of Johannesburg
04.2001 -
National Diploma in Accounting - Financial Accounting
Mangosuthu University of Technology
04.2001 -
Similar Profiles
Jabulile PhiriJabulile Phiri
Inbound Call Center Representative at First National BankInbound Call Center Representative at First National Bank
Bradley HollandsworthBradley Hollandsworth
Financial Advisor at First National BankFinancial Advisor at First National Bank
AYANDA KHOLOBENGAYANDA KHOLOBENG
Administrator at First National BankAdministrator at First National Bank