Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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MSAWENKOSI NZAMA

Laboratory Assistant
Pietermaritzburg

Summary

Thorough Laboratory Technician knowledgeable in safe laboratory practices. Focused on meeting and highlighting deviation from quality standards. Excellent team player known for developing strong relationships with colleagues and peers. Competent lab technician with expertise in conducting testing of materials using complex and sensitive testing equipment. Accurately interprets test data and predicts problems. Communicates clearly to promote exchange of ideas and information with colleagues. Detail-oriented life science professional experienced in quality assurance testing. Works with precision to deliver reliable laboratory outcomes. Plans methodically and meticulously to meet project requirements. Diligent lab technician focused on timely, quality completion of lab procedures. Works well under pressure within high-volume testing environments. Always ready to help personnel with testing process.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Laboratory Technician

Nuvo Rubber Compounders
Pietermaritzburg
05.2022 - Current
  • Reported valid results in line with company standards
  • Cleaned and tested equipment to support stable lab processes
  • Recorded all data and results accurately and responsibly
  • Performed testing procedures according to agreed laboratory protocols
  • Tested products and raw materials against Quality Control (QC) standards

Help Desk Administrator

Azande consulting
Johannesburg
07.2017 - 06.2018
  • Handled incoming service desk support requests professionally and efficiently for swift, effective resolution
  • Communicated technical concepts to customers clearly by phone, email and online chat
  • Responded to incidents on-site, providing precise time estimations and managing customer expectations
  • Gave first-line support to customers within agreed Service Line Agreement (SLA)
  • Gathered business requirements from clients, performing detailed data analyses to document requirements
  • Reduced escalation workload and maintained timely feedback to management
  • Researched and investigated client complaints to make recommendations and action plans

Education

Matric - Science Education

Alexandra High School
Pietermaritzburg
12.2004

Bachelor of Science - Life Sciences

University of South Africa
07.2012 - 05.2016

Matric upgrade - Science

Midlands Community College
Nottingham Road, KwaZulu-Natal
02.2007 - 05.2007

Skills

Sample processing

Accomplishments

At Midlands community college I was elected as the SRC president where I played a role is addressing stutend interests. That year we worked together to organize sports tournaments in soccer, netball and table tennis. I accomplished to play a good leadership role.

Timeline

Laboratory Technician

Nuvo Rubber Compounders
05.2022 - Current

Help Desk Administrator

Azande consulting
07.2017 - 06.2018

Bachelor of Science - Life Sciences

University of South Africa
07.2012 - 05.2016

Matric upgrade - Science

Midlands Community College
02.2007 - 05.2007

Matric - Science Education

Alexandra High School
MSAWENKOSI NZAMALaboratory Assistant