Summary
Overview
Work History
Education
Skills
References
Timeline
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Mr. Vusumzi Mqamabeli

Cape Town,WC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Professional leader with strong record of driving organizational success and fostering team collaboration. Adept at strategic planning, project management, and policy development. Known for flexibility in dynamic environments and results-driven mindset. Strong communication, problem-solving, and leadership skills that ensure consistent achievement of goals.

Overview

16
16
years of professional experience

Work History

Deputy Director: Business Development

Department of Employment and Labour
12.2015 - Current
  • Implemented technology solutions that improved workflow efficiency and reduced operational costs.
  • Increased overall efficiency by identifying areas of improvement and implementing necessary changes.
  • Prepared and submitted accurate, timely management and financial reports and project budgets in [Software].
  • Ensured regulatory compliance across all departments through diligent monitoring of policies, procedures, documentation requirements.
  • Advanced professional development opportunities for staff members through targeted training programs designed to build skills essential for success in their roles.
  • Streamlined operations by implementing efficient management processes and policies.
  • Oversaw corporate communications and branding strategies for consistency and quality.
  • Formulated and executed strategic initiatives to improve product offerings.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Communicated business performance, forecasts and strategies to investors and shareholders.
  • Created succession plans to provide continuity of operations during leadership transitions.
  • Oversaw divisional marketing, advertising and new product development.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Developed thought leadership around specific topics and emerging practice areas in support of budget, financial and operational goals.
  • Enhanced communication within the organization through regular interdepartmental meetings and updates.

Client Service Officer

South African Social Security Agency
12.2008 - 11.2015
  • Accepted and processed payments, updated accounts and issued receipts.
  • Developed strong relationships with clients, fostering trust and loyalty through consistent communication and support.
  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
  • Maintained detailed records of all client interactions, ensuring accurate information was available for reference during future engagements.
  • Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
  • Collaborated with cross-functional teams to ensure seamless service delivery for clients.
  • Implemented process improvements that resulted in reduced response times for clients'' inquiries without sacrificing quality or accuracy.
  • Collaborated closely with internal teams, such as operations and finance, to ensure timely processing of clients'' transactions and compliance with regulatory requirements.
  • Demonstrated excellent analytical skills by identifying patterns in client behavior and proactively addressing potential issues before they escalated.
  • Facilitated timely resolutions of client concerns, minimizing potential negative impacts on the business relationship.
  • Maintained and executed yearly formal business plans.
  • Scheduled sales visits in assigned territories.
  • Delivered prompt service to prioritize customer needs.
  • Sought ways to improve processes and services provided.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Education

MBA - Master of Business Administration (NQF Level 9),

Mancosa
Western Cape Province
05-2025

Associate of Arts - Risk Management

University of South Africa
South Africa (Pretoria)
11-2023

M.D. - Marketing

Cape Peninsula University of Technology
Cape Town, South Africa
11-2018

Associate of Arts - Marketing

Cape Peninsula University of Technology
Cape Town, South Africa
11-2009

High School Diploma -

Nonkuleko Senior Secondary School
Queenstown, South Africa
11-1997

Skills

  • Market research
  • Strategic planning
  • Regulatory compliance
  • Client relationship management
  • Problem solving
  • Team building
  • Budget development
  • Change management
  • Crisis management
  • Staff management
  • Data analysis
  • Negotiation
  • Business planning
  • Business development
  • New market research

References

· Mrs. Nosipho Dayeni, Department of Employment and Labour, Email: Nosipho.Dayeni@labour.gov.za, Mobile: 078 530 4140

· Mr. Philile Mbilini, Department of Employment and Labour, Email: Philile.Mbilini@gauteng.gov.za, Mobile: 067 790 2422

· Mr. John Africa, SASSA, Email: JohnA@sassa.gov.za, Mobile: 083 479 9244

Timeline

Deputy Director: Business Development

Department of Employment and Labour
12.2015 - Current

Client Service Officer

South African Social Security Agency
12.2008 - 11.2015

MBA - Master of Business Administration (NQF Level 9),

Mancosa

Associate of Arts - Risk Management

University of South Africa

M.D. - Marketing

Cape Peninsula University of Technology

Associate of Arts - Marketing

Cape Peninsula University of Technology

High School Diploma -

Nonkuleko Senior Secondary School

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Mr. Vusumzi Mqamabeli