Mr Sanele Hadebe
Johannesburg,South Africa
Summary
IT infrastructure expert with a strong background in technical support, system troubleshooting, and software installation. Skilled in team collaboration and communication, with a focus on user training and problem-solving. Ready to apply analytical and technical skills in IT leadership roles.
Overview
18
18
years of professional experience
2030
2030
years of post-secondary education
1
1
Certification
Work history
Senior Technical Specialist C
First National bank South Africa
Johannesburg, South Africa
05.2021 - 09.2025
- Developed and implemented cost-effective IT solutions, boosting profitability at FNB Cash IT.
- Ensured 99.9% system uptime through refined health checks and proactive maintenance.
- Established robust technical team to support evolving business needs.
- Directed deployment of critical system updates via extensive testing protocols.
- Executed disaster recovery strategies to guarantee continuous business operations.
- Achieved 100% compliance in audits by resolving identified issues promptly.
- Oversaw daily IT department operations, maintaining seamless system performance.
- Integrated advanced technology tools to streamline operational processes.
Technical Lead Specialist
Nexio South Africa
Johannesburg, South Africa
04.2016 - 04.2021
- Achieved 98% incident resolution rate within SLA targets, minimising downtime and enhancing service availability.
- Maintained departmental compliance with ISO procedures, sustaining ISO rating through audits.
- Led cross-functional teams to implement innovative technical solutions for complex challenges.
- Verified backup completions and investigated failures, preparing detailed Technical Recovery Plans.
- Tested application functionality pre-rollout to ensure user-friendly interfaces.
- Enhanced IT operations by leading various development and integration projects.
- Maintained 100% accuracy in inventory records, realising 15% savings against budget.
- Identified vulnerabilities in asset protection and physical security, implementing necessary safeguards.
Software Application Support Analyst
ACS - Advanced Customs Solutions
Johannesburg, South Africa
11.2012 - 03.2016
- Configured freight forwarding and customs clearing software, managing user permissions and firewalls.
- Delivered prompt technical support for software applications, efficiently resolving user issues.
- Troubleshot and repaired software issues at various worksites, ensuring operational continuity.
- Conducted training sessions to enhance end-user proficiency with software applications.
- 100% Maintained accurate documentation of application errors for future reference.
- Managed critical application updates, minimising disruption during peak operational hours.
- Supported network and infrastructure to achieve optimal performance and connectivity.
- Monitored application usage metrics to identify opportunities for improvement.
IT Field Support Engineer
Blue Label Telecommunications
Johannesburg, South Africa
12.2009 - 08.2011
- Installed and configured hardware components to optimise system efficiency.
- Supervised product installations, ensuring compliance with quality standards.
- Provided 40% remote technical support via phone, 30% via email, and 30% through video conferencing.
- Established strong relationships with customers and company personnel.
- Documented all customer communications in accordance with departmental protocols.
- Implemented preventive maintenance strategies to enhance system reliability.
- Conducted post-repair testing to verify system functionality and address issues.
- Coordinated contractor and vendor activities to achieve project objectives.
Marketing & Sales Consultant
Alpvest Institute for FutureTech
Johannesburg, South Africa
05.2007 - 11.2009
- Tracked sales data to evaluate performance and implemented improvements with sales leaders.
- Analysed sales forecasts to inform strategic marketing decisions.
- Executed grants and break-even analyses to achieve positive ROI, driving company sales growth.
- Collaborated with cross-functional teams to develop effective marketing materials.
- Coordinated promotional activities, including discounts and special offers.
- Managed recruitment, hiring, and onboarding of new sales team members.
- Conducted market research to identify emerging trends and opportunities for business growth.
- Nurtured leads into successful conversions, significantly boosting sales figures.
- Streamlined communication processes within team, enhancing overall productivity.
Education
Higher National Diploma - Auditing Information Systems
University of the Witwatersrand
Johannesburg, GP 01.2022 - 12.2022
Certificate of Higher Education - CIO Practice Level 1: IT Management for CIO Teams
Wits Business School
Johannesburg, GP 01.2021 - 06.2021
Bachelor of Science - Information Systems Technology
Oval International Computer Education
Johannesburg, GP 01.2012 - 11.2015
Postgraduate Diploma - Management Practice
Henley Business School Africa
Johannesburg, GPSkills
- Decision making and strategic visioning
- Team leadership and mentoring
- Project management and IT infrastructure
- Technical documentation and knowledge
- Business development strategy and blockchain technologies
- IT budgeting acumen
Certification
- Certificate of Higher Education | Securing Your AWS Cloud
- AWS Foundations
- MS SQL Server
- Microsoft Academy Training
- Certificate of Higher Education | Microsoft Certified IT Professional (MCITP)
- Certificate of Higher Education | Microsoft Certified Solutions Associate (MCSA)
- Certificate of Higher Education | Microsoft Certified Technology Special (MCTS)
- Certificate of Higher Education | Interconnection Network Devices (-Cisco-CCNA-01)
- Certificate of Higher Education | Networking Essentials (N+)
- Certificate of Higher Education | Computer service Technician (A+)
- Certificate of Higher Education | End User Computing (EUC)
LANGUAGES
English
Fluent
IsiZulu
Fluent
Xhosa
Native
References
References available upon request.
References
- Mike, Nyanyiwa, PC Training and Business College Marketing, michealnyanyiwa@gmail.com, 0113337132, 0786137583, Johannesburg, Gauteng, South Africa
- Supt P., Moodley or Colonel H. Hadebe, SAPS 10111 Call Centre, moodleyf@saps.gov.za, 0169686119, 0828508083, VinderBjl Park Station, South Africa
- Johann, Botha or Armort Mdlalose, Blue Label Telecoms, Johannb@activi.co.za, 0114325959, 0833803393, South Africa
- Darryle, Greef, Advanced Customs Solution, darryl@clearlight.co.za, 0113951954, 0834596556, South Africa
- John, Motaung, FNB, motaungj@fnb.co.za, 0765398266, South Africa
Volunteer Experience
SAPS 10111 call center, Call center operator, Johannesburg, Gauteng, South Africa, 2007-02-01, 2007-03-31
Timeline
Higher National Diploma - Auditing Information Systems
University of the Witwatersrand
01.2022 - 12.2022
Senior Technical Specialist C
First National bank South Africa
05.2021 - 09.2025
Certificate of Higher Education - CIO Practice Level 1: IT Management for CIO Teams
Wits Business School
01.2021 - 06.2021
Technical Lead Specialist
Nexio South Africa
04.2016 - 04.2021
Software Application Support Analyst
ACS - Advanced Customs Solutions
11.2012 - 03.2016
Bachelor of Science - Information Systems Technology
Oval International Computer Education
01.2012 - 11.2015
IT Field Support Engineer
Blue Label Telecommunications
12.2009 - 08.2011
Marketing & Sales Consultant
Alpvest Institute for FutureTech
05.2007 - 11.2009
Postgraduate Diploma - Management Practice
Henley Business School Africa
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