Tapuwanashe Sherren
386 Fern avenue Ferndale,Gauteng
Summary
Five-year IT Technician with an Honor's Degree from Great Zimbabwe University – Zimbabwe ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
5
5
years of professional experience
Work History
IT Technician
Millet Technology
01.2022 - Current
- Setup, configured, repaired, moved, added, and integrated new and existing computing hardware and software
- Paying close attention to the user's description of their computer problem and asking questions to identify the problem and determine how to solve it
- Training users on how the use of new hardware or software
- Testing and evaluating the organization's computer network
- Troubleshooting network problems and individual user hardware or software problems
- Setting up or repairing computer hardware
- Setting up and repairing phones, iPad, tablets, laptops and desktops
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Developed and implemented preventive maintenance procedures.
- Monitored system performance to identify potential issues.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
IT Technician
Coltan Repairs
01.2020 - 01.2022
- Practice Electro Static Discharge awareness in order to prevent accidental damage to equipment
- Perform basic fault finding
- Eliminate blacklisting, SIM card or network problems to ensure fault lies with handsets, or accessories
- Perform functionality checks in order to eliminate user error
- Ascertain warranty status of handsets in order to eliminate damaged equipment
- Perform functional test of handset using RF test equipment and PC in order to ascertain defect/s (where applicable)
- Perform software related/cosmetic repair to handsets in order to remedy diagnosed fault
- Enter job details via TIM in order to maintain repairs database
- Repair to manufacturers guidelines
- Achieve agreed targets as specified in order to meet requirements of businesses
- Maintain equipment including anti-static checks, regular calibration and installation of software upgrades
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
Education
Bachelor of Commerce Honors Degree - Information Systems
Great Zimbabwe University
Masvingo, Zimbabwe01.2016
Skills
- Desktop Technical Support, Remote Support, Helpdesk services, Remote Technical Support, Computer Diagnostics
- Software configuration, Application installations, Software Upgrades, Software diagnosis, Mobile Device Management, Hardware and Software Repair, Technical Troubleshooting
- Operating system management, Microsoft Windows and Office, Mac systems
- Teamwork and Collaboration, Attention to Detail, Interpersonal Skills, Friendly and Patient
References
Available on Request
Playing piano
It helps with Satisfaction, Mental Strength, Stress Relief and improves Concentration
Languages
English
Bilingual or Proficient (C2)
Shona
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Technician
Millet Technology
01.2022 - Current
IT Technician
Coltan Repairs
01.2020 - 01.2022
Bachelor of Commerce Honors Degree - Information Systems
Great Zimbabwe University
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