Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Mpumelelo Isaac  Nxumalo

Mpumelelo Isaac Nxumalo

Johannesburg Cbd

Summary

Dynamic Retail Sales Associate with proven expertise at The Crosstrainer, excelling in customer service and point-of-sale operations. Recognized for effectively resolving customer complaints and enhancing store efficiency through meticulous inventory management and attention to detail. Committed to delivering exceptional shopping experiences and driving sales through product knowledge and collaborative teamwork.

Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.

Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

The Crosstrainer
Johannesburg Sandton
09.2014 - 01.2023
  • Handled customer complaints in a professional manner.
  • Inspected purchased items for defects before handing them over to customers.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Greeted customers upon entering the store and provided assistance.
  • Provided product information and answered customer questions.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Offered suggestions for additional items that may be of interest to customers.

Education

High School Diploma -

Anchor Comprehensive School, Johannesburg Soweto
11-2012

Skills

  • Customer service
  • Point of sale
  • Product knowledge
  • Inventory management
  • Sales techniques
  • Team collaboration
  • Time management
  • Attention to detail
  • Problem solving
  • Cash handling
  • Customer assistance

Certification

  • Cashier certificate
  • Code 14 Driver's license
  • Currently bolt and Uber driver

Languages

IsiZulu
First Language
English
Upper Intermediate (B2)
B2

Timeline

Retail Sales Associate - The Crosstrainer
09.2014 - 01.2023
Anchor Comprehensive School - High School Diploma,
Mpumelelo Isaac Nxumalo