MPUMELELO ZAMANDABA ZULU
Westville
Summary
Insightful professional in the field of tertiary education .Known for high productivity and efficiency in task completion and thriving in target based environment . Possesses specialised skills in student recruitment , development of career education programs choices . Excels through empathetic listening, effective communication, and problem-solving abilities, ensuring optimal support and guidance for individuals seeking educational and career advice.
Overview
9
9
years of professional experience
Work History
Student Advisor
Capsicum Culinary Studio
02.2022 - Current
- Student recruitment
- Build the brand and achieve sales targets set for respective intake
- Lead conversion
- Establishing and fostering productive relationships with new and prospective students
- Assist new students with registration
- Coordinate and participate in school visits and career exhibition for brand awareness and recruiting possible new students in alignments with marketing plan
- Handle interviews / enquiries from potential students
- Ad hoc reporting
- Facilitate open days and presentations
- Provide student support
Community Development Practitioner-Intern
Department of Social Development
11.2020 - 02.2022
- Establishment of social relationships: Scoping the community, gain their trust and get to know the current community services, service delivery blockages, resources, and the state of the community
- Participate in various awareness campaigns and public appearances aimed at educating communities and other stakeholders’ empowerment
- Community Profiling: Assess the community’s structures, background information including historical, needs profile, resources, and strengths
- Strengthen and build structures that can assist communities
- Maintain relevant records, reports, statistics, minutes of meetings, documents on participatory research, and the administration of client funds
- Facilitate the registration of emerging local structures such as Non-Profit Organisations (NPOs)
- Monitor NPOs to ensure that they are in compliance with the NPO Act and PFMA
- Aid in maintaining and updating databases of stakeholders and projects as required
Customer Relationship Management Trainee consultant
SITA
01.2019 - 12.2019
- Ensuring that a relationship is maintained with clients by scheduling, and minutes taking of monthly Service Level Agreement meetings with departments and municipalities
- Project invoice recoveries, Project reconciliation, Capturing and forwarding all accounts payable and billing to finance department
- Assist CRM consultants with debt forecasting for clients’ payments, risk analysis and keep track of project quality control
- Liaise with Contract Management and clients about SLA's due to expire and renewals
- Assist with Processing of RFQ’S
- Assist with escalation Management
- Drawing quotation to clients for drop shipments
- Consolidating monthly reports for the province (Client Report and State of the Province) for project performance management
- Assisting with travel bookings of CRM consultants
- Engaging with suppliers to fast-track deliverables
- Ad Hoc reporting and general administration functions
Junior Project Coordinator
Society for Family Health
04.2016 - 12.2018
- Feed programme information into strategic planning processes as well as proposal development initiatives within the organisation (Primary Health programs)
- Assist with drafting donor proposals for funding
- Stakeholder Engagement (beneficiaries, Healthcare workers, donors and service providers)
- Assist with M+E (Monitoring and Evaluation) Plans and Scoping for each project
- Field Visits to beneficiaries of programmes
- Participate in Project Research (Sexual and Reproduction health as well as optimising of Primary health care while researching the latest medical technology) and ensure progress reports are submitted to the relevant lines of business within in the organisation
- Implement the referral system with partners / stakeholders in order for particularly young women to gain knowledge and education on sexual and reproductive education and access to contraceptives
- Facilitate interventions and social awareness of GBV, H.I.V / Aids and the importance of testing, including counselling in conjunction social workers and health professionals/ Department of Health through campaigns and war room discussions in communities while also promoting self-care initiatives
Education
Microsoft Excel Level 1
SITA
05-2019
Bachelor of Community & Development Studies -
University of KwaZulu- Natal
04-2017
National Senior Certificate -
Amanzimtoti High school
01-2010
Skills
- Public Finance Management
- Office administration procedures
- Project Management and Tools
- Strong analytical and strategic skills
- Presentation and Facilitation
- Stake Holder engagement
- Negotiations
- Customer Focus skills
- Willingness to learn
- Adaptability
- Focus on accuracy
- Attention to detail
- Reports and Research
- Qualitative Research
- Quantitative Research
- Communication
- Organisational skills
- Planning
- Facilitation mobilisation skills
- Interpersonal skills
- Teamwork
- Motivation
- Encouragement
- Problem solving skills
- Integrity
- Time Management
Residential Location
2A Aberfeldy Road, Westville, KwaZulu-Natal, 3269
Languages
- English
- IsiZulu
References
- Miranda Govender, Campus Principal, Capsicum Culinary Studio, 0315611959, mgovender@capsicumcooking.co.za
- Cebisile Zuma, Community Development Supervisor, Department of Social Development, 0725004897/0333958643, Cebisilezuma@kznsocdev.gov.za
- Debbie Pather, Lead Consultant, SITA, 0834604226, Debbie.Pather@sita.co.za
Ethnic Group
Black
Personal Information
- Age: 32
- Gender: Female
- Nationality: South African
Languages
English
First Language
Isizulu
Beginner
A1
Timeline
Student Advisor
Capsicum Culinary Studio
02.2022 - Current
Community Development Practitioner-Intern
Department of Social Development
11.2020 - 02.2022
Customer Relationship Management Trainee consultant
SITA
01.2019 - 12.2019
Junior Project Coordinator
Society for Family Health
04.2016 - 12.2018
Microsoft Excel Level 1
SITA
Bachelor of Community & Development Studies -
University of KwaZulu- Natal
National Senior Certificate -
Amanzimtoti High school