Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mpumelelo Tendayi Sethole

Mpumelelo Tendayi Sethole

Pretoria

Summary

Over four years of experience within the telematics Industry, customer data analysis, and product knowledge. Skilled in fleet management solutions Recognized for strong consumer skills, attention to detail, and ability to meet tight deadlines. Seeking to contribute technical knowledge and a data-driven approach to a dynamic Customer Care team.

Overview

11
11
years of professional experience
2016
2016
years of post-secondary education

Work History

Customer Care Manager

EKS Vehicle Tracking
Johannesburg
10.2023 - Current
  • Managing a team of 5 individuals (three customer care administrators and 2 admin support agents)
  • Managing clients of over ten thousand fleets
  • Contact all assigned clients daily/weekly and monthly and take ownership of client relationships
  • Advise client on system or configuration changes
  • Compile trend analysis of performance of the clients fleet
  • Involvement of with projects related to company's product and or fleet management requests of client
  • Analyse clients business and needs and provide ROI to clients monthly
  • Traveling in and out of province to to service the clients
  • Maintain compliance with all company policies and procedures
  • Provide administrative support ensuring all clients and company documents are accurately submitted and filled
  • Ensures quotations are accurate in every aspect
  • Identifying potential leads
  • Upselling company products
  • Produce quarterly review documents identifying certain fleet trends
  • Develop solutions to both asset and business
  • Provide client with system's training

Customer Care Administrator

EKS Vehicle Tracking
04.2021 - 01.2023
  • Managing Customer care department
  • Handling and managing fleet clients
  • Attending hearings as a witness in behalf of clients
  • Serving as a lead point of contact for all clients Nationally
  • Handling all clients account management matters
  • Building and maintaining strong, long lasting client relationships
  • Ensuring timely and successful delivery of our solutions accordingly to clients
  • Logging maintenances, de installations, re installations, breakdowns and new installation cases
  • Training clients on the tracking system
  • Creating incident reports
  • Creating vehicle and driver tags
  • Updating all open cases
  • Set up and attend weekly and monthly client meetings
  • Traveling nationally to provide trainings and price ROI to customers

Administration Support Agent

EKS Vehicle Tracking
Johannesburg
03.2019 - 04.2021
  • Booking and scheduling Technicians
  • Diary management for technical department
  • Inbound sales
  • Data capturing
  • Contracting new clients
  • Filling
  • Reception and switch board operation
  • Stock control
  • Scheduling client fitments and maintenances
  • Route planning for Technicians

Outbound Call Centre Agent

Mahala loyalty Programme
01.2015 - 03.2019
  • Outbound sales
  • Cold calling
  • Data capturing
  • Upselling funeral insurance products
  • Field sales
  • Reception and other adhoc duties
  • Organising sales campaigns
  • Inbound sales
  • Handling claims
  • Filling and Administration

Education

Matric -

Solomon Mahlangu freedom School

Business Administration - 1st year

Richfield College

Skills

  • Customer Care

  • Microsoft office

  • Sales

  • Fleet Management expertise

Timeline

Customer Care Manager

EKS Vehicle Tracking
10.2023 - Current

Customer Care Administrator

EKS Vehicle Tracking
04.2021 - 01.2023

Administration Support Agent

EKS Vehicle Tracking
03.2019 - 04.2021

Outbound Call Centre Agent

Mahala loyalty Programme
01.2015 - 03.2019

Matric -

Solomon Mahlangu freedom School

Business Administration - 1st year

Richfield College

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Mpumelelo Tendayi Sethole