MPUMELELO LURWENGU
Auckland, Johannesburg
Overview
1
1
year of professional experience
Work History
RECEPTIONIST TRAINEE
The Kerzner
Johannesburg
02.2022 - 10.2022
- Guaranteed positive first impression by welcoming clients with politeness, proficiency and professionalism
- Answered and helped resolve enquiries from guests and general public
- Answered central telephone system and directed calls accordingly
Stock Taker Trainee
The Kerzner
Johannesburg
02.2022 - 10.2022
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
- Completed physical inventory counts each month
- Conducted inventory and restocked items throughout day
- Alternated goods in Inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Food and Beverage Waiter
The Kerzner
Johannesburg
02.2022 - 10.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Informed customers about daily and seasonal special
Casual Sales Assistant
Rialheim
Johannesburg
04.2022 - 07.2022
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service
- Assisted customers with prompt and polite support in-person and via telephone,
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Prepared nightly bank drop for management
- Effectively located merchandise across various stores to address customer needs
- Increased sales by offering advice on purchases and promoting additional products
Education
Bachelor Of Hospitality Management - Hospitality Administration And Management
University of Johannesburg
Johannesburg, South Africa 11.2023
Skills
- Executive support
- Event coordination
- Financial Management
- Complaint handling
- Incoming mail distribution
- Excellent telephone etiquette
- Switchboard operation
- Meeting and greeting clients
- Customer service
- Organized and reliable
- Customer-service orientated
- MS Word
- MS Excel
- MS PowerPoint
- MS Outlook
- Ability to conceptualize
- Negotiation Skills
- Decisive
- Customer and client relations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Casual Sales Assistant
Rialheim
04.2022 - 07.2022
RECEPTIONIST TRAINEE
The Kerzner
02.2022 - 10.2022
Stock Taker Trainee
The Kerzner
02.2022 - 10.2022
Food and Beverage Waiter
The Kerzner
02.2022 - 10.2022
Bachelor Of Hospitality Management - Hospitality Administration And Management
University of Johannesburg