MPUMELELO KUNENE
Service: Client Specialist
Durban
Summary
Enthusiastic candidate with extensive experience in customer service and money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
8
8
years of professional experience
Work History
Missionary
The Church Of Jesus Christ Of Latter Day Saints
01.2016 - 12.2017
- Missionary work, Church Administration, 2 years
- Maintained religious records and documents.
- Developed and implemented educational programs for youth.
- Constructed and repaired essential infrastructures such as homes, schools, and churches to improve quality of life for those in need.
- Increased access to clean water and sanitation facilities through implementation of sustainable projects.
Call Agent
Nedbank Contact Centre
Durban
06.2018 - Current
- Connected callers with appropriate professional, department, or business.
- Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
- Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution.
- Kept records of calls placed and charges incurred.
- Boosted sales by offering tailored recommendations based on customer needs and preferences.
- Identified recurring issues or trends in customer complaints, leading to improvements in products or services as a result.
Education
Further Education And Training Certificat :Banking - Banking And Financial Support Services
Bank Seta
Durban 04.2001 -
High School Diploma -
Klip River High School
Ladysmith, South Africa 04.2001 -
Skills
Multitasking Abilities
Product presentation
Task Prioritization
Multitasking
Attention to Detail
Honest and Dependable
Self Motivation
Accomplishments
- National Senior Certificate
- Certificate Dedicated Service Latter Day Saints Church 2017
Personal Information
- ID Number: 9505106094088
- Age: 29
- Gender: Male
Cell Phone Number
0672156193
References
- Sbusisiwe Mbambo Team leader 0698815045
Timeline
Call Agent
Nedbank Contact Centre
06.2018 - Current
Missionary
The Church Of Jesus Christ Of Latter Day Saints
01.2016 - 12.2017
Further Education And Training Certificat :Banking - Banking And Financial Support Services
Bank Seta
04.2001 -
High School Diploma -
Klip River High School
04.2001 -