Summary
Overview
Work History
Education
Skills
Training and Achievements
References
Timeline
Generic

Mpumelelo Baliso

Fraud Operations
Johannesburg

Summary

Dynamic professional with a proven track record at Investec Bank in fraud detection and prevention. Skilled in real-time transaction monitoring and customer issue resolution, I excel in collaborative environments, driving innovative solutions to mitigate risks. Committed to confidentiality and data protection, I effectively enhance client experiences while ensuring compliance and operational excellence.

Overview

4
4
years of professional experience

Work History

Administrative Assistant

Solar Wash Co (Pty) Ltd
05.2025 - Current
  • Coordinate and schedule appointments for customers, ensuring timely and efficient allocation of team resources.
  • Serve as the primary point of contact for customers, responding to inquiries, resolving issues, and providing personalized support.
  • Prepare accurate quotations and invoices.
  • Maintain accurate financial records by adding transactions, sales orders, and receipts, and ensuring compliance with financial regulations.
  • Ensure the sales team is well-prepared for customer interactions, providing necessary documentation and support to facilitate successful sales outcomes.

Research Assistant

PHOLA
04.2024 - 04.2025
  • Collected and managed sensitive information for program evaluation and reporting, ensuring strict adherence to data protection policies.
  • Developed and submitted comprehensive weekly and monthly reports, highlighting key observations, challenges, and recommendations.
  • Assisted in leading organizational programs, incorporating innovative approaches to support at-risk individuals.
  • Facilitated group mental health sessions to promote awareness and support among diverse school populations.
  • Worked with psychologists, social workers, and auxiliary workers to deliver comprehensive services.
  • Coordinated logistics for fieldwork and sessions, ensuring equipment preparation and readiness.

Global Fraud Detection and Prevention Consultant

Investec Bank
05.2021 - 12.2023
  • Monitored and identified high-risk transactions, utilizing investigative tools and methodologies to support root cause analysis and mitigate potential fraud.
  • Identified and flagged suspicious activities and transactions, working closely with case investigators, private bankers, and internal stakeholders to ensure efficient resolution
  • Applied analytical skills to evaluate information, assess reliability, and gain informed insights to minimize bank account fraud exposure.
  • Utilized real-time analysis to detect potentially fraudulent transactions across various payment channels, cancelling transactions and resolving queued transactions within service level agreements.
  • Interacted with clients and stakeholders to validate information, confirm or cancel authorizations, and resolve customer issues within scope.
  • Maintained accurate records, generated suspicious activity reports, and provided recommendations for anti-fraud processes and system improvements.
  • Collaborated with the broader fraud team to identify new fraud risk exposures, mitigate potential threats, and ensure client experience.

Education

Bachelor Of Social Science Honours - Psychology

IIE MSA University
Roodepoort
01-2021

Bachelor Of Arts - Psychology

University of Johannesburg
Johannesburg
01-2018

Skills

Real-time Transition Monitoring

Investigating and Reviewing KYC documentation

Confidentiality and Data protection

Customer Issue Resolution

Time Management and Creative Problem Solving

Organizing and Prioritizing

Interpersonal Communication

Collaboration and Leadership

Training and Achievements

Achievements: 

Dean's List Top Achiever 2020-2021


Training:

Know Fraud Training program

POPI Act Compliance Training

FICA (Financial Intelligence Centre Act) Compliance Training 

AML (Anti-Money Laundering) Training 

CFT (Combating the Financing of Terrorism) Training

KYC (Know Your Customer) Training 


References

Dean Mabodi from Solar Wash Co (Pty) Ltd | +27 78 098 2063 ; dean@solarwash.co.za


Preya Moodley from Investec Private Banking | +27 71 868 7611 ; Preya.Moodley@investec.co.za


Keyuran Maduray from Investec Private Banking | +27 82 778 8567 ; Keyuran.maduray@standardbank.co.za

Timeline

Administrative Assistant

Solar Wash Co (Pty) Ltd
05.2025 - Current

Research Assistant

PHOLA
04.2024 - 04.2025

Global Fraud Detection and Prevention Consultant

Investec Bank
05.2021 - 12.2023

Bachelor Of Social Science Honours - Psychology

IIE MSA University

Bachelor Of Arts - Psychology

University of Johannesburg

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Mpumelelo BalisoFraud Operations