Mpume Rebecca Khumalo
Admin
Durban
Summary
Organized File Clerk with extensive experience providing skilled operations support. Dedicated to keeping files current and ready for team member utilization. Great attention to detail and multitasking abilities.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work History
QA & TEAM LEADER
MAMELA CONSULTING
01.2018 - Current
- Customer service for Day One Health campaign
- Data capturing
- Retentions
- Quality assurance for sales and training new agents
- Training new agents on the product and system
- Making plans and listening to team members feedback
- Creating and pulling out reports
- Providing team members with advice.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
FILING CLERK
MS EXPRESS
06.2017 - 12.2017
- Developing and maintaining databases
- Labeling and updating paper files
- Processing refunds for Toyota
- Putting files, digital or paper, into their proper locations
- Gathering and organizing files and documents for coworkers' use, such as for reports
- Maintaining supply inventories
- Calling for maintenance and repairs of various office equipment as needed
- Answering phone calls and emails regarding documentation organization.
LEAD GENERATING AGENT
ENVISION
1 2014 - 1 2015
- Generating leads through various channels for various campaigns
- Contacting and qualifying leads through phone calls
- Providing exceptional customer service to prospects and clients
- Informed clients of policies and procedures.
- Resolved caller issues quickly and thoroughly.
- Adopted customer feedback in process and system improvement initiatives.
- Verified and improved quality standards by analyzing customer service metrics.
Education
NIIT Umbumbulu Coastal College - NQF Level 4-BPO
Communication Skills, Mathematical Literacy, Principles of Contact Center, Contact Center Management, Customer Handling, Statistics
01.2014
Certificate - Personal Computing
Rosebank College
Durban 04.2001 - 04.2008
Physical Sciences
Kwa-Bhavu High School
Umzumbe District 04.2001 - 04.2003
Skills
Microsoft Office
Information Security
Document Preparation
Filing systems
File Organization
Document Management
Proofreading
Deadline-oriented
Office Administration
File conversion
Work independently
Customer Service
Retrieving Files
Skillsmotivation
I bring a well-rounded skillset to the table, with experience in sales, customer call center management, and team leadership. I'm a lifelong learner and actively seek opportunities to develop my skills.
Personal Information
- ID Number: 8506050435088
- Gender: Female
- Nationality: South African
References
- Mamela consulting, Unathi Mejane, Manager, 084 711 1304
- ENVISION, Nelisa Mabaso, Trainer, 073 334 7574
- MSE, Nomfundo, Manager, 031 314 9500
Timeline
QA & TEAM LEADER
MAMELA CONSULTING
01.2018 - Current
FILING CLERK
MS EXPRESS
06.2017 - 12.2017
Certificate - Personal Computing
Rosebank College
04.2001 - 04.2008
Physical Sciences
Kwa-Bhavu High School
04.2001 - 04.2003
LEAD GENERATING AGENT
ENVISION
1 2014 - 1 2015
NIIT Umbumbulu Coastal College - NQF Level 4-BPO
Communication Skills, Mathematical Literacy, Principles of Contact Center, Contact Center Management, Customer Handling, Statistics
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