MPONTSHENG KGALADI
Mechanical Engineer/Workshop Estimator & Invoicing Administrator
Pretoria,GP
Summary
I am a results-driven professional with a talent for thriving in both independent roles and as a dynamic leader within team environments. My expertise in team dynamics is complemented by a strong commitment to creating a positive and productive team culture. As a leader, I proactively seek and incorporate constructive feedback, recognizing its importance for ongoing professional development. When navigating challenges, I leverage my diplomatic abilities to promote open and effective communication among team members, ensuring our collective efforts are aligned with our goals. I am a proactive leader, ready to bring my skills in fostering collaboration and driving results to your organization, with a sharp focus on team cohesion and a dedication to embracing feedback for continuous improvement.
Overview
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1
Language
8
8
years of professional experience
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1
Language
Work History
Mechanical Engineer
Phola Rebone Trading & Projects
06.2024 - Current
- Responsible for preparing accurate repair quotations and customer invoices for motor vehicle maintenance and repair services.
- Uses technical knowledge of vehicle systems and repair processes to assess work requirements, calculate costs and ensure correct billing through Sage accounting software.
- Supports workshop operations by coordinating cost estimates, maintaining records, and assisting with customer and supplier documentation.
Customer Service Agent
DASHBPO
11.2021 - Current
- Delivered personalized customer support, expertly guiding individuals to appropriate products and services.
- Ensured prompt, courteous service via email and phone, excelling in communication.
- Utilized active listening to fully grasp customer needs and provide tailored solutions.
- Demonstrated strong problem-solving skills to effectively address and resolve customer issues.
- Partnered with senior staff to tackle complex or escalated customer concerns.
- Maintained a customer-centric approach, consistently achieving satisfaction and fostering positive engagements.
- Communicated information with clarity and precision, enhancing customer understanding.
- Kept abreast of company offerings to ensure accurate and up-to-date customer guidance.
- Handled inquiries with professionalism and empathy, ensuring a superior customer experience.
- Advised customers on product features and benefits, aiding their decision-making process.
- Showed adaptability in using multiple communication channels for customer service.
- Documented interactions meticulously for thorough reference and strategic analysis.
- Initiated improvements in customer service procedures to boost satisfaction levels.
- Adhered strictly to company policies and standards during all customer engagements.
- Contributed to a positive, customer-focused culture at Dashbpo through exceptional service and issue resolution.
Assistant Teacher
HOERSKOOL NOORDERLAND
12.2020 - 06.2021
- Delivered tailored assistance to students during lessons, enhancing individual comprehension.
- Expertise in special needs education, championing inclusivity and tailored support.
- Partnered with educators in assessing student performance through grading assistance.
- Monitored academic and behavioral development, ensuring a focused classroom dynamic.
- Contributed to inclusive support program development, enriching the educational landscape.
- Engaged in specialized learning activities, addressing the unique needs of each student.
- Provided motivational guidance, cultivating a positive and inspiring learning environment.
- Assisted with the preparation and management of educational materials and resources.
- Collaborated on classroom management strategies, promoting effective teaching practices.
- Fostered a supportive and engaging educational setting at Hoerskool Noorderland.
Service Consultant
FINBOND MUTUAL BANK
01.2019 - 12.2020
- Fostered robust client relationships, ensuring trust and high satisfaction levels.
- Crafted and delivered persuasive sales pitches, highlighting the unique value of our products and services.
- Achieved sales targets, actively promoting Finbond Mutual Bank's offerings and driving business growth.
- Ensured meticulous completion of sales documentation, adhering to compliance standards.
- Conducted in-depth competitor research to stay ahead and maintain a competitive advantage.
- Engaged with prospective clients, providing detailed insights into our financial solutions.
- Customized sales approaches to meet individual client needs and preferences.
- Maintained up-to-date product knowledge, offering informed recommendations to clients.
- Collaborated effectively with the sales team to enhance overall sales results.
- Contributed to a vibrant sales culture at Finbond Mutual Bank, instrumental in client acquisition and retention.
Education
Training Automotive Motor -
MOKGOPHA AUTOMOTIVE
01-2019
Mechanical Engineering N4-N5 Certificate - undefined
DENVER TECHNICAL COLLEGE
01-2017
Mechanical Engineering N1-N3 Certificate - undefined
TSHWANE SOUTH COLLEGE
01-2014
National Senior Certificate - undefined
HOERSKOOL NOORDERLAND
01-2012
Skills
MICROSOFT EXCEL
PRODUCT DEVELOPMENT
CAD
Manufacturing processes
EXCELLENT MANAGEMENT SKILLS
EXCELLENT PEOPLE MANAGEMENT SKILLS
EXCELLENT ORGANIZATIONAL SKILLS; PAYING ATTENTION TO DETAIL AND PRIDE IN ACCURACY
AN ENTHUSIASTIC WITH A CAN-DO ATTITUDE
RESULTS-DRIVEN WITH ATTENTION TO DETAIL
GOAL DRIVEN & A TEAM PLAYER
NATURAL LEADERSHIP ABILITIES
Languages
Afrikaans
Beginner (A1)
Timeline
Mechanical Engineer
Phola Rebone Trading & Projects
06.2024 - Current
Customer Service Agent
DASHBPO
11.2021 - Current
Assistant Teacher
HOERSKOOL NOORDERLAND
12.2020 - 06.2021
Service Consultant
FINBOND MUTUAL BANK
01.2019 - 12.2020
National Senior Certificate - undefined
HOERSKOOL NOORDERLAND
Mechanical Engineering N1-N3 Certificate - undefined
TSHWANE SOUTH COLLEGE
Mechanical Engineering N4-N5 Certificate - undefined
DENVER TECHNICAL COLLEGE
Training Automotive Motor -
MOKGOPHA AUTOMOTIVE