MPONE THEJANE
Key Accounts Sales Manager
Bloemfontein
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
15
15
years of professional experience
2008
2008
years of post-secondary education
Work History
Sales Consultant & Sales Key Account Manager
Vodacom
11.2020 - 04.2023
- Managing, Retaining and obtaining new Small Medium Enterprise clients, which increased sales by 40% over a 6-month period in the 2019
- Translated Customer requirements into deliverable solutions adopted in the Vodafone way of selling
- Owning Revenue and contribution decision by segments
- Executing budget plans and meeting Targets defined by channel management
- Develop a sales strategy for the small and medium and implanted them accordingly
- Learned, understood and managed different SME Market, competitors and segment opportunities through actionable insights
Retail Manager
Econet Telecom
06.2018 - 11.2020
- Managing and administrating assets and employees
- Managing Compliance in all 16 Econet shops Licensing laws, Health and safety and statutory regulators through-out the country
- Provided 3G & 4G-LTE sales to SME's, medium & large Enterprises, NGO's and government
- Trained Retail Staff members in Retail Stock Variances, Shortages in Eco-cash floats and other retails sales thereof
- Training and Motivating Staff
- Managing retail Variances, shortages in eco-cash floats and other sales
Sales Account Manager/Business Relationship Manager
Econet Telecom
04.2015 - 06.2018
- Managed and established relationships for Key Accounts customers in person or on the telephone, answering or solving all top Account inquiries within the telecom business
- Sold Key Accounts Mobile Contracts, and other Econet products
- Directed key accounts customers by maintaining employee and department directories
- Maintained incoming revenue by retaining and acquiring new small/Medium business Enterprises within the Telecommunication business
- -Invented a product called 'Selahla' aimed for the manufacturing industry employees which increased Revenue by 60% since its launch within that year
- -Got Promoted to Retail manager within that year
- - Received a letter of good service acknowledgment from G4s Company to the CEO for good services rendered to them
ISP (Internet service Provider) Supervisor
Econet Telecom
01.2012 - 04.2015
- Managed and Administered ISP Servers e.g.: DNS, AAA, and Emerald
- Researched questions using available information resources for Server Functionalities
- Identifying escalated faults requiring urgent attention and Supervision
- Prepared activity reports which stayed concurrent with system information, changes and updates
- Diagnosed and resolved technical hardware and software issues
- Administer some ISP Servers eg: DNS, AAA, and Emerald
Call Centre Agent
Econet Telecom
09.2009 - 01.2012
- Respond to customer queries
- Provide customers with product and services Information
- Process orders, forms and applications
- Route calls to appropriate resource
- Complete call logs
- Produce call reports
- Identify and escalate priority issues
I.T Solution Specialist
First National Bank
05.2008 - 09.2009
- Client enrolment, training and support on bank it and internet banking
- Ongoing consultation with clients from relationship perspective
- Ongoing Support to FNB outlet (up skilling, raising awareness of electronic Banking
- Completion of client sales related documentation and completion of all reports(client call reports, weekly sales statistics)
- Maintaining of accurate client database
- Handling of all projects assigned
- Identify and recommend products enhancements
- Ongoing Support to FNB outlet (up skilling, raising awareness of electronic Banking
Education
National Diploma - Information technology
Vaal University of Technology
Certificate - Information Technology
Pc Training and Business College
Matric - undefined
Brebner High School
01.1996 - 01.2000
Skills
Customer care service
Sales Relationship Management
Administration
Retail Management
IT Support
Staff management
Sales reporting
Call Centre Services
Client relationship management
Otherqualifications
- Completed the 'Telkom SA's Customer centricity and customer care' Certificates
- Completed the CISCO NETWORK FUNDAMENTALS Certificates
Personal Information
Willing To Relocate: True
Timeline
Sales Consultant & Sales Key Account Manager
Vodacom
11.2020 - 04.2023
Retail Manager
Econet Telecom
06.2018 - 11.2020
Sales Account Manager/Business Relationship Manager
Econet Telecom
04.2015 - 06.2018
ISP (Internet service Provider) Supervisor
Econet Telecom
01.2012 - 04.2015
Call Centre Agent
Econet Telecom
09.2009 - 01.2012
I.T Solution Specialist
First National Bank
05.2008 - 09.2009
Matric - undefined
Brebner High School
01.1996 - 01.2000
Certificate - Information Technology
Pc Training and Business College
National Diploma - Information technology
Vaal University of Technology
Similar Profiles
Victoria LuthuliVictoria Luthuli
Specialist: Commercial Management (Regions) at VodacomSpecialist: Commercial Management (Regions) at Vodacom
Zakhi KhumaloZakhi Khumalo
Cluster Specialist (Area Manager) at VodacomCluster Specialist (Area Manager) at Vodacom
Jayesh HargovanJayesh Hargovan
Manager: Enterprise Architecture at VodacomManager: Enterprise Architecture at Vodacom