Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Training
Accomplishments
Community Service
Certification
Languages
Timeline
Receptionist
Mpolokeng Iris Mabaso

Mpolokeng Iris Mabaso

Pretoria

Summary

A self-motivated and adaptable individual who thrives on work challenges. Possessing a strong personality, I am able to overcome obstacles with ease. Excel in collaborating with individuals of diverse personalities and have a unique ability to influence positive thinking in others. Quick to grasp different roles and adapt to change due to my aptitude for learning.

Overview

24
24
years of professional experience
5
5
Certification

Work History

Retail Account Manager

MTN
07.2021 - Current
  • Created sales forecasts to target daily, monthly and yearly objectives.
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
  • Supported sales and reporting for large and medium-sized accounts.
  • Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
  • Collaborated with cross-functional teams to develop marketing strategies that drove sales growth for assigned accounts.
  • Managed the end-to-end sales process for retail clients, from initial contact through to after-sales support and followup.
  • Delivered exceptional client service by promptly addressing concerns and resolving issues to maintain positive working relationships.
  • Generated detailed sales reports and forecasts, enabling accurate budgeting and resource allocation decisions by senior management.
  • Organized regular client meetings to review progress, discuss potential challenges, and identify areas for future growth opportunities.
  • Increased sales by building strong relationships with retail clients and providing tailored solutions for their needs.
  • Conducted regular market research and competitor analysis to stay informed of industry trends and seize new business opportunities.
  • Championed product knowledge within the sales team by conducting informative training sessions on new merchandise offerings and promotions.
  • Implemented proactive account management techniques to identify new opportunities and minimize attrition risks.
  • Managed a diverse portfolio of retail accounts, ensuring high levels of customer satisfaction and repeat business.
  • Mentored junior team members on best practices in retail account management, fostering a culture of continuous learning and improvement.
  • Participated in industry events and trade shows to represent the company, network with potential clients, and stay informed of emerging trends in the retail market.
  • Cultivated lasting partnerships with vendors by maintaining open lines of communication and resolving any issues collaboratively.
  • Developed comprehensive account plans for key customers, resulting in long-term growth and increased revenue.
  • Assisted in the development of annual sales targets, consistently meeting or exceeding expectations through effective account management strategies.
  • Executed targeted promotional campaigns to drive incremental sales gains within specific product categories or geographic regions.
  • Directed training and performance monitoring for Number staff members.
  • Built relationships with customers and community to establish long-term business growth.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed accounts to retain existing relationships and grow share of business.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Organized promotional events and interacted with community to increase sales volume.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.

Director

NRK Funeral Services
08.2015 - Current
  • Duties: -Recruitment, Payroll, Time and attendance, Disciplinary, dispute resolutions, Drawing up necessary HR documents, ensure adherence to labour acts
  • - Building clientele database, creating and maintaining clients records (recording new clients, allocating booklets, data capturing, updating financial records and reports, issuing receipts, balancing books, etc
  • Reason for seeking employment: Better Prospects
  • Ref: William Mabaso - Director (0835827444)
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee evaluations, and contract details.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
  • Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
  • Drove significant market share growth with launch of innovative product lines.
  • Improved team morale and productivity by implementing comprehensive professional development program.
  • Elevated company profile in industry by spearheading comprehensive rebranding initiative.
  • Expanded into new markets, conducting thorough market analysis and establishing key local partnerships.
  • Enhanced data-driven decision-making by implementing advanced analytics and reporting tools.
  • Strengthened financial health with rigorous cost control measures and revenue enhancement strategies.
  • Led cross-functional teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines.
  • Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
  • Cultivated high-performance executive team, selecting and mentoring candidates for key leadership roles.
  • Enhanced stakeholder satisfaction with timely and transparent communication strategies.
  • Achieved remarkable turnaround of underperforming divisions through strategic leadership and restructuring.
  • Pioneered adoption of sustainable practices, leading to industry recognition and awards.
  • Reinforced company's competitive position by securing intellectual property rights and fostering innovation.
  • Secured lucrative partnerships to expand market reach, negotiating favorable terms.
  • Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
  • Fostered culture of innovation, encouraging development of cutting-edge solutions.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

BIR - SALES CONSULTANT FOR SME

Smollan
08.2019 - 06.2021
  • Increased product awareness with engaging presentations and demonstrations.
  • Built strong customer relationships, fostering repeat business.
  • Identified client needs to provide suitable product solutions.
  • Facilitated customer decision-making processes by providing expert advice.
  • Expanded client base through networking and relationship building.
  • Collaborated with team members to achieve sales targets.
  • Conducted market research for understanding customer preferences.
  • Provided feedback on product performance to influence development.
  • Improved sales efficiency by streamlining customer engagement processes.
  • Executed promotional campaigns for increasing brand visibility.
  • Analyzed sales data to identify trends and opportunities.
  • Coordinated with marketing department to align on promotional strategies.
  • Addressed customer inquiries to enhance satisfaction.
  • Managed sales pipeline to maintain steady flow of leads.
  • Attended industry events to stay updated on market trends.
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Responded to telephone and in-person requests for information.
  • Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
  • Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
  • Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
  • Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
  • Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
  • Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Maximized customer retention by resolving issues quickly.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Negotiated prices, terms of sales and service agreements.
  • Informed customers of promotions to increase sales productivity and volume.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Contributed to team objectives in fast-paced environment.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Achieved or exceeded company-defined sales quotas.
  • Maintained current knowledge of evolving changes in marketplace.
  • Met existing customers to review current services and expand sales opportunities.
  • Presented professional image consistent with company's brand values.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Kept detailed records of daily activities through online customer database.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Recorded accurate and efficient records in customer database.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Stayed current on company offerings and industry trends.
  • Contributed to event marketing, sales and brand promotion.
  • Developed, maintained and utilized diverse client base.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Consulted with businesses to supply accurate product and service information.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Built diverse and consistent sales portfolio.

HR/IR/ADMIN Manager

Cool4U Clothing
02.2009 - 01.2010
  • Duties: Recruitment, Payroll, Time and attendance, Disciplinary, dispute resolutions, Drawing up necessary HR documents, ensure adherence to labour acts, CCMA cases
  • Reason for leaving: Company liquidated
  • Ref: Eldin De Nicker - Factory manager (0842201166)

HR Administrator

Sun City Resort Central Human Resource Department
10.2005 - 09.2007
  • Duties: General administration (data capturing of new engagements, leave, appraisals, starter packs, processing and query resolutions), recruitment & selection, interviews, placement and orientation) & preparing payroll documents
  • Reason for leaving: Family relocation
  • Reference: HR Department – Riaan Maritz: (0145571229)

Management In-Service Trainee

Sun City Resort Training Department
05.2004 - 10.2005
  • Duties: In-service management training in all Sun City departments, shadowing senior and executive managers in their daily management duties
  • Reason for leaving: Training complete – Assumed duty at HR Central Admin
  • Ref: Training Manager – Stephen Wilson: (0145771000)

Casino dealer

Sun City Resort Gaming (Tables) Department
06.2001 - 04.2004
  • Duties: Poker, Blackjack & American Roulette
  • Reason for leaving: Career growth: Fast-Track management training
  • Achievement: Employee of the month- Aug2002
  • Reference: Casino Table Department: (0145571074/1143)

Education

Certificate - undefined

UNISA
10.2005

Certificate - undefined

WITS - Graduate School of Business Administration
09.2005

Diploma - undefined

Sun City Resort Fast Track Development Programme: People Capacity solutions - Technikon Pretoria
09.2005

BA Humanities - Development Studies & French

National University of Lesotho
05.1999

undefined

Huhudi High School
01.1993

Skills

  • Performance tracking
  • Promotional planning
  • Recruitment and hiring
  • Staff management
  • Staff motivation
  • Recruitment and retention
  • Sales analysis
  • Program administration
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Team motivation
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Detail-oriented
  • Relationship building
  • Goal setting and achievement
  • Staff training and development
  • Team building
  • Task prioritization
  • Sales targeting
  • Sales operations
  • Rapport and relationship building
  • Self motivation
  • Sales presentations
  • Product knowledge
  • Interpersonal skills
  • Client relations
  • Client relationship management
  • Sales processes
  • Analytical thinking
  • Sales process
  • Goal setting
  • Appointment scheduling
  • Professionalism
  • Customer complaint resolution
  • Presentations and public speaking
  • Interpersonal communication
  • Analytical problem solver
  • Solution selling
  • Objection handling
  • Staff supervision
  • Time management abilities
  • Continuous improvement
  • Adaptability
  • Sales reporting
  • Sales training
  • Assignment delegation
  • Relationship management

Hobbies and Interests

Gym, Reading, Puzzles, chess, Travelling, Art, Cricket.

Training

  • Sun City Resort Training Department (2001-2005)
  • Courses: Concepts of information Technology, Managing Computer files, MS Internet, MS Access-communications, Responsible Gaming, Health & Safety, Money Laundering, MVG Program, Leadership- Power & influence, Aids life skills, SA Host.
  • Ref: Sun City Training Department - Chiara Bremer (0145571000)

Accomplishments

I was the first to fill in the Retail Account Manager position in the NW region and helped grow the SME market in MTN stores significantly.


I took some of the lowest perfoming stores from zero to atleast 100% from 2021 to 2024.


Our regional ICT and IOT sales are also growing significantly, from zero to 50% in 2024.


I am effectively managing the SME resource program, the 2 that we currently have have managed to reach their targets almost every month.

Community Service

  • Reformed East Hethlon Church, Secretary-General, 2018-02, Present, Duties: Set and book dates for church meetings, functions, events, manage all the church stationery, coordinates all3 branches, ensure all information is communicates to all board members and branches, seek funding, ensure compliance, draw up organograms, regular update of new information, liaison to all the different portfolios in the church, organise and update of list of all different departments (Sunday school, youth, women’s league, men’s league, priesthood, etc) in all branches, Reference: Arch-Bishop PM Hlongwane (0736258330)
  • St Theresa Day Care Centre, Chairperson, 2013-02, 2017-02, Duties: Main decision maker in the entire running of the organisation, Helped seek and secure funding, ensured all the funds received were well spent, checked and authorised all reports, drew up interview questionnaires and conducted shortlisting and interviews of staff, drafted work policies, job profiles, ensured full compliance and ensured the general smooth running of the organisation., Reason for leaving: Had to give more concentration to the family business, Reference: Sister Esther Manganye – Supervisor (0762197328)

Certification

Matric certificate

BA Humanities

Managing Employment Process

Business Administration

Fast Track Development Program

Languages

French
Elementary (A2)
English
Advanced (C1)
Afrikaans
Elementary (A2)
Setswana
Advanced (C1)
Sesotho
Upper intermediate (B2)

Timeline

Retail Account Manager

MTN
07.2021 - Current

BIR - SALES CONSULTANT FOR SME

Smollan
08.2019 - 06.2021

Director

NRK Funeral Services
08.2015 - Current

HR/IR/ADMIN Manager

Cool4U Clothing
02.2009 - 01.2010

HR Administrator

Sun City Resort Central Human Resource Department
10.2005 - 09.2007

Management In-Service Trainee

Sun City Resort Training Department
05.2004 - 10.2005

Casino dealer

Sun City Resort Gaming (Tables) Department
06.2001 - 04.2004

Certificate - undefined

UNISA

Certificate - undefined

WITS - Graduate School of Business Administration

Diploma - undefined

Sun City Resort Fast Track Development Programme: People Capacity solutions - Technikon Pretoria

BA Humanities - Development Studies & French

National University of Lesotho

undefined

Huhudi High School

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Mpolokeng Iris Mabaso