Mpolaene Geoffrey Mankgeru

• Manage Secretariat Services ensure the following: Best practice in the Board and meeting administration; Smooth operation of Boards and Board Committees; Proper management of the corporate compliance calendar and meetings schedule; Drafting of agendas, collation and distribution of meeting papers, etc and Preparation of accurate minutes and action items
• Provide Compliance and Advisory Services by: Ensuring that the Board and Management operate within relevant and applicable legislative and regulatory frameworks; Advocating and promoting continuous compliance and good corporate governance within the organization; Keeping abreast of legislative, regulatory and compliance requirements as well as corporate governance developments to ensure effective provision of guidance and advisory services to the Board and Management; Providing strategic input into board practices, corporate governance matters and annual reporting process; Working closely with the Company Secretary to manage overall compliance and best practices in the Group; and Collaborating with both internal and external assurance providers to ensure proper management of regulatory requirements.
• Overall Management and Human Resources Development: Managing and supervising individual and collective team performance; Compiling individual developmental plans (IDP) and team training development plans; and Implementing identified departmental objectives and ensure that targets are met.
• Customer Satisfaction: Ensuring delivery of best administrative and secretariat services possible to the Board and Management; Ensuring constant liaison with Board, Management and other relevant stakeholders and keep them informed of new developments within the organisation; Providing quality assurance on reports or any other documents and ensure that they are prepared in line with applicable quality standards; Ensuring that the Customer Satisfaction Survey questionnaires are distributed to customers at the end of each quarter to gauge their overall satisfaction with the work and services provided by Group Secretariat; and Attending to and/or resolve customer enquiries quickly and effectively.

• Undertake Administrative and Secretariat Functions and ensure that: Notices of meetings are issued at least 15 days before the meeting and electronic invites annually in January for all meetings as per the approved corporate calendar; Board and Committee packs are compiled and distributed 7-days before the meetings; Effective administration of meeting attendance and accurate recording and capturing of meeting proceedings, draft minutes, responsibility matrix, extracts and resolutions; Contribute positively towards compilation of Board and Committee charters, terms of reference, annual work plans, development plans and review of Board policies and relevant governance frameworks; Implementation of Board resolutions and any other board requirements in line with approved Board frameworks; and Facilitation of induction of Board members.

The position entailed provision of general secretariat and administrative services to the Committees of the Board, which include:

• Assisting the Board Secretary in ensuring proper support and logistical arrangement for Board Members and Board activities;
• Preparing qualitative agendas and minutes for the Board Committees;
• Maintaining relevant records of Board Committees’ decisions;
• Distributing action lists relating to Board Committees’ decisions; Tracking the recommendations of the Board Committees;
• Assisting with the maintenance of the record of Committee Members’ interests;
• Assisting the Auditor-General with information required for audit;
• Assisting with general compliance with relevant legislation, policies, and regulations;
• Keeping a record of all policies approved by the Board in the CETA's policy manual;
• Drafting responses to parliamentary questions as well as Maintenance and monitoring of annual schedule of Board and Board Committee meetings; and
• Ordering and managing stationery.

• Provide administrative and secretarial support, which includes scheduling and coordination of meetings (Group IT Committee, Executive IT Committee, Management Committee, Project Financial Review Forum, Business Engagement Reviews, etc.);
• Proving project management support;
• Handling logistical arrangements for meetings such as booking of venues, refreshments, stationery, making the necessary equipment available, etc.;
• Drafting agendas and taking minutes during meetings;
• Ensuring that minutes are compiled, reviewed, and distributed to all relevant stakeholders within 72 hours;
• Monitoring and overseeing the implementation of all decisions taken at the meetings;
• Escalating unresponsive persons as required to ensure that roles and responsibilities are fulfilled;
• Coordinating feedback reports and ensuring that meeting packs are promptly compiled, reviewed, and distributed; and
• Maintaining the SharePoint and ensuring that it is updated with correct minutes, agendas, and other relevant documentation.

• As Office Manager, I performed general secretarial and administrative duties, including drafting agendas of and taking minutes in Staff, Executive Committee and Board meetings chaired by the Executive Chairman; Managing (through a Personal Assistant) the logistical arrangements for the meetings, the diary and e-mails of the Executive Chairman; Coordinating the subsidiary companies with the holding company; Handling inquiries and queries about the Executive Chairman’s Office; Make follow-ups to decisions; Assist with the tendering process; Doing internet research on communications industry; Compiling reports; Assisting with facilitation of strategic workshops and Writing reports.
• As Board Secretary, my responsibilities included: Arranging board meetings; Drafting agenda for board meetings; Compiling documentation and prepare and distribute board packs; Taking and recording minutes of board, shareholders and committee meetings; Keeping a register of directors and updating it when necessary;
  Guiding the board of directors on their responsibilities and duties which they are subjected to; Making the directors aware of all legislation and regulations relevant to the company; Ensuring that the board’s decisions and instructions are clearly communicated to the relevant persons.

• Preparing documentation for meetings including gathering, collation, and distribution of documents to stakeholders as well as managing and coordinating logistical arrangements which included making necessary bookings, liaising and following up with relevant participants and stakeholders.
• Monitoring progress.
• Producing feedback reports.
• Preparing agendas.
• Taking minutes at meetings and distributing thereof.
• Analysing department’s strategic plans.
• Conducting research and providing information to support development of new policies.
• Researching and analyzing policies to recommend changes that may improve efficiency or effectiveness.

• Attend to complaints against the office, media articles, press clippings, and high-profile cases reported to the office;
• Monitoring cases and furnishing progress reports of cases to the Head Office;
• Drafting routine Correspondence;
• Taking Minutes during meetings;
• Perusing, analysing, and registering complaints against the
  SAPS members and Classifying complaints;
• Consulting with complainants;
• Data Capturing; and
• Handling telephonic enquiries and complaints as well as Liaising with the stakeholders.

• Collaborated with leadership team to identify relevant questions and determine best methods of collection.
• Conducting in-person interviews.
• Gathered information during Focus Group Discussions and organized it for research purposes.
• Wrote a report regarding sustainable livelihoods in communities.