MPOKISENG NDLOVU
Cyber Security Specialist
Johannesburg,GP
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Cyber Security position. Ready to help team achieve company goals. Dedicated Incident response professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
14
14
years of post-secondary education
7
7
Certificates
Work History
NOC ENGINEER
Cell C
Sandton
07.2017 - Current
- Incident response - Managing over 20 telecommunications and other systems incidents per day
- Providing technical assistance for over 15 field and support engineers, ensuring resolution incidents and escalating SLA breaches and challenges to management, third parties and/or vendors, where applicable
- Providing Single Point of Contact service by acting as first line of contact for more than 5 internal departments, more than 10 external vendors and/or third parties where incidents are concerned
- Tracking and documenting all symptoms and resolutions in detail through designated ticketing systems and ensuring that recurring failures are investigated and prevented
- Facilitation of planned works under Change Control processes
NETWORK ADMINISTRATOR
Mamas Alliance
Edenvale
05.2016 - 06.2017
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Maintained network hardware and software and monitored network to support 100% network availability to end users.
- Identified and immediately resolved issues with all network devices.
- Backed up 100% company data to distributed cloud storages to avoid massive data loss.
Network Technician
Ixonet
Edenvale
05.2015 - 04.2016
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Identified and immediately resolved issues with network devices to ensure 100% network availability to end users.
IT TECHNICIAN
National Internet Technologies
Midrand
04.2015 - 05.2015
- Managed system-wide operating system and software deployments as well as related software upgrades.
- Performed troubleshooting and repaired 20% peripheral devices
ELECTRONIC TECHNICIAN
Repro Supplies
Boksburg
01.2013 - 05.2014
- Maintained, tested and repaired electronic components, equipment and systems using schematics, wiring diagrams and testing instruments, all to ensure 100% functionality.
ELECTRONIC TECHNICIAN
Safe Rider Vehicle Technologies
Benoni
12.2010 - 12.2012
- Assembled electrical and electronic systems and prototypes according to engineering data and knowledge of electrical principles, using hand tools and measuring instruments to ensure 100 % functionality
- Analyzed and interpreted test data and adjusted, calibrated and aligned circuitry.
INTERNAL SALES ENGINEER
Toptronic
Johannesburg
06.2010 - 12.2010
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Handled over 20 calls and 15 emails daily to address customer inquiries and concerns.
Education
Degree - Electronic Engineering
National University of Science And Technology
Bulawayo, Zimbabwe 08.2005 - 11.2017
High School Diploma -
Mpopoma High School
Bulawayo, Zimbabwe 03.2003 - 12.2004
Skills
IP Network Design and Configuration, Firepower (SSNGFW, SSFIPS)
undefinedCertification
Cisco Certified Specialist - Network Security Firepower
Timeline
NOC ENGINEER
Cell C
07.2017 - Current
NETWORK ADMINISTRATOR
Mamas Alliance
05.2016 - 06.2017
Network Technician
Ixonet
05.2015 - 04.2016
IT TECHNICIAN
National Internet Technologies
04.2015 - 05.2015
ELECTRONIC TECHNICIAN
Repro Supplies
01.2013 - 05.2014
ELECTRONIC TECHNICIAN
Safe Rider Vehicle Technologies
12.2010 - 12.2012
INTERNAL SALES ENGINEER
Toptronic
06.2010 - 12.2010
Degree - Electronic Engineering
National University of Science And Technology
08.2005 - 11.2017
High School Diploma -
Mpopoma High School
03.2003 - 12.2004
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