Mpilo Thabiso Ndlovu
Advisor
Pretoria
Summary
Dynamic customer care professional committed to exceeding service objectives through unwavering dedication to addressing customer requirements. Proficiently handles inbound and outbound calls and remote inquiries, leveraging superior organizational, research, and time management competencies. Demonstrated proficiency in fast-paced call center environments.
Customer Retention Specialist with a personable approach excels in identifying and meeting customer needs through strategic retention methods. Possesses a polished telephone demeanor and comprehensive knowledge of sales retention techniques, effectively employing problem resolution and de-escalation strategies.
I am an experienced Sales Advisor with a strong track record of success in Business-to-Customer sales across various industries. Known for consistently exceeding sales targets, driving business expansion, and nurturing lasting client relationships. Proficient in overseeing daily operations, excel in fostering customer loyalty to facilitate sustained business growth."
Overview
9
9
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Sales Advisor
Assupol
08.2021 - 06.2024
- Clearly explained products' benefits and value to drive sales.
- Transformed product queries into sales.
- Developed long-lasting client relationships by providing exceptional customer service
- Increased sales by establishing rapport with customers and identifying their needs
- Analyzed market trends and customer feedback to identify areas for potential growth or improvement
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty
- Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities
- Implemented new sales strategies that led to improved market penetration and higher profit margins
- Increased sales by offering advice on purchases and promoting additional products
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
- Increased sales by establishing rapport with customers and identifying their needs.
RetenIon Advisor
Outsurance
06.2019 - 05.2021
- Retaining existing business.
- Policy review for client when going through re rate as well as assist with any queries relating to cancelled policy.
- Actively listened to customers to fully understand requests and address concerns.
- Engaged with customers to better understand needs and deliver excellent service.
Sales Advisor
Telesure
06.2018 - 01.2019
- Inbound sales- converting leads into sales for long term insurance under 1life insurance as well as offer other plans e.g funeral cover.
- Met or surpassed personal and organisational targets.
Sale, RetenIon And Client Care Agent
Cci (Carphone Warehouse and FOXTEL)
02.2016 - 05.2018
- Carphone Warehouse- converting leads into sales, selling cellphones and upgrading cellphone contracts.
- FOXTEL- Outbound sale for Australian company selling and upgrading Foxtel boxes as well as tv packages.
- Also was in retention where I retained existing business that wanted to cancel.
- Client care- assist client with queries and package upgrades as well.
- Addressed complex customer complaints transferred by the team, skilfully solving in an efficient and effective manner to maintain customer satisfaction.
Cooker
McDonald
04.2015 - 02.2016
- Preparing meals, Cooking the meant, Assembling the whole order
Education
High School Diploma -
Silver Heights Secondary School
Pietermaritzburg, Kwa Zulu Natal 01.2010 - 12.2012
Skills
Effective communication
Excellent problem analysis
Excellent judgement according to the situation
Attention to detail
Upselling strategies
Ability to work in a fast-paced environment
Patience and ability to remain calm in stressful situations
Persuading and negotiating skills
Excellent verbal communication skills
Dispute Resolution
Objection handling
Certification
RE5
Timeline
Sales Advisor
Assupol
08.2021 - 06.2024
RetenIon Advisor
Outsurance
06.2019 - 05.2021
Sales Advisor
Telesure
06.2018 - 01.2019
Sale, RetenIon And Client Care Agent
Cci (Carphone Warehouse and FOXTEL)
02.2016 - 05.2018
Cooker
McDonald
04.2015 - 02.2016
High School Diploma -
Silver Heights Secondary School
01.2010 - 12.2012
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