Mpilo Ruth Jele Mkhwanazi
Order Capture Clerk
Protea Glen,GP
Summary
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.
Dedicated Educator experienced in creating and fostering learning environments for students to raise confidence and expand knowledge base. Dedicated to monitoring students' progress and ensuring each meets goals within pre-determined timespan.
Education professional with strong commitment to fostering academic growth and student development. Adept at designing and implementing curricula that meet diverse learning needs while promoting collaborative classroom environment. Known for reliability and adaptability, with focus on team collaboration and achieving educational goals through effective classroom management and communication skills.
Overview
10
10
years of professional experience
Work History
Educator
Glenridge Primary School
- 1 Month once a Year for 4 Years I was doing practicals.
- I was teaching all subjects from Grade 4 to Grade 7.
Order Capturing Clerk
Delonghi Group SA
07.2025 - Current
processing purchase orders
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Reduced order processing time by streamlining warehouse operations and improving team collaboration.
- Streamlined order processing for faster turnaround time, ensuring timely delivery to customers.
- Streamlined internal processes for increased efficiency in order processing, reducing errors during transactions.
- Streamlined communication between internal departments which improved efficiency of order processing.
- Expedited order processing for improved customer experience and timely deliveries.
- Reduced order processing time with effective coordination between warehouse personnel and logistics teams.
- Streamlined order processing for timely deliveries, utilizing strong organizational skills.
- Reduced order processing time by streamlining packing and shipping procedures.
Customer Service Agent
Philtec t/a Servicetec
04.2019 - Current
- Invoicing Spares and Repairs
- Answering calls and Responding to emailed quaries for Delonghi, Kenwood, Braun, Philips and Saeco.
- Supplying spares to partnered stores.
- Responsibilities
Customer Service Agent
Delonghi South Africa
07.2018 - 07.2019
- Service and Spares consultant
- Booking of incoming repairs
- Schedule day to day deliveries
- Answering telephone & attending to emailed queries for Delonghi, Kenwood and Braun products
- Capturing quotation for spares orders and Repairs.
- Responsibilities
Mentor
National Association of Child and Youth Care Worker
01.2016 - 01.2017
- Mentoring the Child and Youth Care Workers
- Facilitating life skills, HIV & AIDS awareness in Schools
- Advocating for Children's right, working with other stakeholders.
Education
Matric - Grade 12
Makhasa High School
01-2007
Bachelor of Education - Intermediate & Senior phase, Educational Themes, Professional studies, Language(s) of Learning and Teaching(LoLT)
University of South Africa(UNISA)
01-2023
Certificate - Child and Youth Care Worker
National Association of Child and Youth Care Workers
01-2014
Certificate - Call Centre and Computer Course
Cornerstone Computer College
01-2010
Skills
Sales
Problem solving
Communication
Lesson planning
Classroom management
Group and individual instruction
Student relations
Peer mentoring
Timeline
Order Capturing Clerk
Delonghi Group SA
07.2025 - Current
Customer Service Agent
Philtec t/a Servicetec
04.2019 - Current
Customer Service Agent
Delonghi South Africa
07.2018 - 07.2019
Mentor
National Association of Child and Youth Care Worker
01.2016 - 01.2017
Educator
Glenridge Primary School
Bachelor of Education - Intermediate & Senior phase, Educational Themes, Professional studies, Language(s) of Learning and Teaching(LoLT)
University of South Africa(UNISA)
Certificate - Child and Youth Care Worker
National Association of Child and Youth Care Workers
Certificate - Call Centre and Computer Course
Cornerstone Computer College
Matric - Grade 12
Makhasa High School