Mpilo Mpumelelo Ntethe
Font Office/Receptionist
Durban
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Reliable housekeeping dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Guest House Assistant
UShaka Manor Guest House
Umhlanga, Durban
12.2022 - Current
- Room reservations, check-ins, check-outs and financial reconciliations
- Maintained clean and comfortable environments by vacuuming, cleaning windows, and dusting as well as pool cleaning.
- Restocked room supplies such as bath products, drinks and snacks plus stocktaking.
- Maintenance of minor issues.
- Preparation for conferences: venue, meals and refreshments.
- Assisting in the kitchen and serving breakfast to guests.
- Responsible for early morning opening and end of the day locking of the Guest house.
Housekeeping Attendant / Prep Cook
Ekhaya Boutique Hotel
Westville, Durban
10.2022 - 12.2022
- Kept building entryway glass clean and polished for professional presentation.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Sanitized all kitchen surfaces, wiped down cabinets, cleaning the fridge and freezer, washed dishes, swept and mopped floors.
- Assisting the Chef by preparation ingredients for cooking.
Academic Administrator's Assistant
International Hotel School
Westville, Durban
08.2022 - 09.2022
- Distribute uniforms to students and perfoming stock count for uniforms, textbooks and kitchen utensils.
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations i.e. filing and assisting during open days.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Housekeeping Room Attendant
Emakhosini Hotel On East
Overport, Durban
10.2021 - 12.2021
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Responded to requests from patrons for linens and toiletries.
- Restocked room supplies such as bath soaps, shampoo and conditioner
- Mopped the reception area and swept the parking area.
Desk Clerk
Avondale Boutique Hotel
Morningside, Durban
04.2021 - 05.2021
- Answering phone calls, performing check-ins and check-outs procedures
- Maintained transaction security by verifying payment cards against identification.
- Greeted visitors and customers upon arrival, offered assistance e.g.carry guests luggage and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Monitored building for hazardous conditions or situations and notified correct personnel.
Prep Cook
Premier Splendid Inn Pinetown
10.2020 - 12.2020
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Prepared simple meals, assisted with preparing desserts and plating the food.
Education
Diploma In Hospitality Management - Hospitality Management
International Hotel School
Westville, Durban 01.2020 - 12.2022
Higher Certificate In Business Management - Business Management
Regent Business School
Durban 01.2019 - 12.2019
Skills
Ordering cleaning supplies
Fluent in [ English]
Housekeeping
Conscientious
Cleaning techniques
Business administration
Customer Relations
Word processing
Problem-solving skills
Flexible and Adaptable
Attention to Detail
Good Telephone Etiquette
Organization and Time Management
Self-Motivated
Customer and client relations
References
Mrs T Naicker
Supervisor
Ushaka Manor Guesthouse
084 741 9517
Ms T Ntuli
Team Leader
Ekhaya Boutique Hotel
info@ekhayahotel.co.za
031 266 0950
Mr D Deveraj
Academic Administrator
desmondd@hotelschool.co.za
031 267 4700
Ms Z Magubane
Hotel Manager
Generalmanager@avondalehotel.co.za
031 942 0004
Timeline
Guest House Assistant
UShaka Manor Guest House
12.2022 - Current
Housekeeping Attendant / Prep Cook
Ekhaya Boutique Hotel
10.2022 - 12.2022
Academic Administrator's Assistant
International Hotel School
08.2022 - 09.2022
Housekeeping Room Attendant
Emakhosini Hotel On East
10.2021 - 12.2021
Desk Clerk
Avondale Boutique Hotel
04.2021 - 05.2021
Prep Cook
Premier Splendid Inn Pinetown
10.2020 - 12.2020
Diploma In Hospitality Management - Hospitality Management
International Hotel School
01.2020 - 12.2022
Higher Certificate In Business Management - Business Management
Regent Business School
01.2019 - 12.2019