MPHUMUZI NDWANDWE

• Perform routine maintenance and repairs on public buildings, roads, and facilities.
• Assist in cleaning and maintaining public areas, including offices, schools, and community centers.
• Remove litter, debris, and waste from public infrastructure.
• Remove weeds and overgrown vegetation around public properties and facilities.
• lear pathways, sidewalks, and public areas of leaves, mud, or debris.
• Use basic tools such as spades, picks, shovels, and hammers for manual labor tasks.
• Inspect tools and equipment for damage and ensure they are stored securely.
• Report damaged or malfunctioning tools for repair or replacement.
• Transport tools, equipment, and materials to and from job sites
• Follow all health and safety regulations and use personal protective equipment (PPE) while working.
• Set up safety barriers, signage, or traffic cones in work areas to protect workers and the public.

• Welcomed and registered guests, issued room keys, and facilitated smooth check-in and check-out processes
• Managed bookings, updated system availability, and assisted with reservation changes or cancellations
• Provided guests with information about hotel amenities, services, and local attractions
• Coordinated with various departments to ensure guest needs were met
• Resolved guest complaints promptly and professionally, enhancing customer satisfaction
• Monitored guest safety and reported unusual activities
• Handled clerical tasks such as managing correspondence and answering inquiries over the phone

• Managed high volumes of inbound customer calls, resolving inquiries and complaints efficiently
• Assisted customers with order placements, modifications, and cancellations while ensuring data accuracy
• Delivered accurate product and service information to enhance customer understanding and satisfaction
• Logged detailed customer interaction records and resolutions using the CRM system
• Promoted additional products and services, boosting customer engagement and sales
• Provided step-by-step technical troubleshooting assistance
• Escalated unresolved issues to senior staff or management as needed

• Delivered exceptional customer service via phone, email, and face-to-face interactions
• Managed order placements, updates, and cancellations with precision
• Effectively resolved customer issues while maintaining positive relationships

• Perform specific sequential procedures associated with answering calls from customers in a Call Centre environment;
• Apply set standard operational procedures in logging of all revenue accounts related
queries relating to all services offered by the City of Joburg for further processing by the
relevant back-end departments while all queries relating to first time resolution are logged
and resolved immediately;
• Perform specific sequences associated with maintaining electronically based
information/data/records;
• Enforce all by-laws and prescribed legal framework as per the MFMA;
• Practice a customer service orientation;
• Subscribe to the Performance Management Policy within the City of Joburg Municipality;
• Provide management with a productivity report;
• Maintain a strong customer and working relation with RSSC customers, peers and other
internal stakeholders to ensure correct focus and support;
• Efficiently utilize the operational assets and resources in the area of responsibility cost
effectively in accordance with the legislative framework of the City’s policies and
procedures;
• Undertake all requirements and responsibilities within laid down policies and procedures
that govern Group Finance, its by-laws, the Batho Pele Principles, and the Executive
Mayor’s Service with Pride Campaign.