Mphumezi Elliot Ngcwabe
Johannesburg
Overview
6
6
years of professional experience
6
6
Professional Certificates in various field
Work History
Market Research Interviewer
Ipsos
Johannesburg
08.2017 - 02.2023
- Attended pre-shift meetings and interview trainings to hone conversational skills.
- Communicated confidently and clearly with people of diverse backgrounds in 8 hour shifts.
- Conducted phone interviews of political, social and consumer topics.
- Conducted research intercept interviews and surveys for banking field.
- Suggested improvements for established script to more cohesively satisfy interview requirements.
- Inquired about brand awareness and loyalty to improve customer service satisfaction.
- Followed interview protocol carefully to avoid influencing interviewee's perspective.
- Used statistical software to log and evaluate data trends.
Creative Writer
Opera News
Johannesburg
06.2020 - 11.2020
- Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.
- Used strong grammar and research skills to craft well-written, mistake-free copy.
- Performed in-depth research into topics to write clear and accurate copy.
- Adjusted tone and content to reach wide range of audiences.
- Followed detailed guidance for how to structure, write and research articles.
- Researched and wrote informative and accurate articles for various publications.
Education
High School Diploma -
Phakamisa High School
Port Elizabeth12.2014
Skills
- Python
- SQL
- JavaScript
- Java
- Social media tools
- Digital marketing
- SEO
- Digital media
- Google Analytics
- Keyword analysis
- Email marketing campaigns
- Graphic design
- Excellent communicator
- Problem-solving skills
- Attention to detail
- Fast learner
- Time management
- Requirements gathering
- Project management
- Written Communication
- Client Engagement
- Critical Thinking
- Telephone etiquette
Timeline
Creative Writer
Opera News
06.2020 - 11.2020
Market Research Interviewer
Ipsos
08.2017 - 02.2023
High School Diploma -
Phakamisa High School
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level Software Development, Digital Marketing, or Business Analyst position to help launch career while achieving company goals.
Languages
Xhosa
First Language
English
Proficient
C2
Accomplishments
- Consistently maintained high customer satisfaction ratings.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Certified Software Developer professional, LinkedIn & Microsoft - 2023
- Certified Digital Marketing Specialist, LinkedIn - 2023
- Certified Business Analyst, LinkedIn & Microsoft - 2023
- Certified Twilio Programmable Messaging and Voice Professional, LinkedIn & Twilio - 2023
- Certified SS&C Blue Prism Robotic Process
Automation Professional, LinkedIn & Blue Prism - 2023 - Certified LambdaTest Test Automation
Professional, LinkedIn & LamdaTest - 2023
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
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