Mpho Angela Ledwaba
Travel Consultant
Johannesburg
Summary
Experienced Travel Consultant with over 5 years of experience providing safe and pleasant travelers. Experienced in organizing itineraries according to time frames, weather, and events. Dedicated to providing clients with the best customer service and travel experience possible. Bringing forth a positive attitude, and the desire to serve and assist with dedication. Bringing forth strong communication skills, and a commitment to safe, timely, and pleasant travel.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
7
7
Languages
Work History
Travel Consultant
Baithaupi Executive Travel
Johannesburg, GP
04.2022 - Current
- Applied fare rules equitably to effectively meet needs of diverse business clients.
- Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
- Saved clients on overall travel costs by finding most affordable ticket and lodging options.
- Arranged travel accommodations for groups and executive clients.
- Booked tickets for air, rail and ground transportation.
- Dealt with payment processing services for bookings and refunds for clientele.
- Collaborated with colleagues to implement best practices across department and exceed team goals.
- Visa Application
- Conduct verification of data capture
- Flight re-validations
- Rapid Repricing
- Refunds
- Aim to keep 100% clean sheet
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
Travel Consultant
Travel with Flair
Johannesburg
03.2016 - 10.2020
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for business travelers.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Collected, handled and documented payments for travel services and associated feels.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Completed accurate reservations for business travelers at point of sale and archived over 98% target
Education
National Certificate in General Travel - Tourism
Gauteng Travel Academy
Waterkloof, Pretoria 02.2015 - 02.2016
Skills
Travel research
Timeline
Travel Consultant
Baithaupi Executive Travel
04.2022 - Current
Travel Consultant
Travel with Flair
03.2016 - 10.2020
National Certificate in General Travel - Tourism
Gauteng Travel Academy
02.2015 - 02.2016
Similar Profiles
Elmer AranaElmer Arana
Personal Chef/Assistant at Executive Travel SpecialistPersonal Chef/Assistant at Executive Travel Specialist
NJANAKUMARI SNJANAKUMARI S
Budget Holidays at Travel ExecutiveBudget Holidays at Travel Executive
Robert HodnettRobert Hodnett
Executive Private Hire Driver at Conrads Executive TravelExecutive Private Hire Driver at Conrads Executive Travel