Mpho Setiloane
Operations Manager
Johannesburg
Summary
Results driven Operations Manager with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
OPERATIONS MANAGER
ILosi Events Management
7 2023 - Current
- Coordinate the preparation and sending of accurate quotes and invoices to clients, ensuring all details are correct and aligned with contractual agreements.
- Maintain organized records of quotes and invoices, tracking payments statuses and deadlines.
- Follow up on outstanding invoices promptly and professionally, utilizing effective communication channels.
- Establish and maintain relationships with vendors and suppliers.
- Supervise event staff, assign roles and responsibilities, and provide guidance as needed.
- Troubleshoot any issues that arises during events and implement solutions in a timely manner.
- Collaborate with event planners and clients to understand their needs and expectations.
KIOSK SUPERVISOR
Twisp
03.2018 - 03.2023
- Supervised daily operations by directing customer service, inventory and sales operations.
- Increased customer loyalty with exceptional service quality, addressing concerns promptly, and offering personalized solutions when appropriate.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Managed cash handling processes accurately to maintain financial integrity within the stores daily transactions.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Boosted sales performance with targeted marketing strategies and in-store promotions.
- Achieved sales targets consistently by motivating the team through incentive programs and personalized coaching sessions.
- Oversaw financial operations by monitoring expenses and reconciling bank statements.
- Reduced shrinkage rates through diligent monitoring of inventory movement, conducting regular audits, and training staff on loss prevention techniques.
- Gained extensive knowledge in data entry, analysis and reporting.
SALES CONSULTANT
Twisp
03.2012 - 04.2018
- Provided sales and customer service assistance to walk-in traffic
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Stayed knowledgeable on latest product innovations and technological advancements through continuous training.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Managed efficient cash register operations.
Education
BUSINESS MANAGEMENT -
Tshwane South College
Johannesburg 01.2012 - 2012.05
GRADE 12 -
Moshate Secondary School
Johannesburg 01.2003 - 2006.05
Skills
References
Gugu Ndaba
Regional Manager at Vuse/Twisp
081598069
Timeline
KIOSK SUPERVISOR
Twisp
03.2018 - 03.2023
SALES CONSULTANT
Twisp
03.2012 - 04.2018
BUSINESS MANAGEMENT -
Tshwane South College
01.2012 - 2012.05
GRADE 12 -
Moshate Secondary School
01.2003 - 2006.05
OPERATIONS MANAGER
ILosi Events Management
7 2023 - Current
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