Mpho Portia Matuka
Welkom Freestate
Summary
Engaging Client Communication Specialist excelling in customer service and relationship management. Fostered customer loyalty by creating welcoming environments and managing inquiries effectively. Detail-oriented Administrative Clerk ensured data accuracy and confidentiality while delivering efficient administrative support to enhance team productivity.
Overview
3
3
Languages
2
2
years of professional experience
Work History
Adminstrive Clerk
Premcocap holdings
Bloemfontein, South Africa
11.2024 - 09.2025
- Conducted data entry tasks with a high degree of accuracy, updating databases and maintaining up-to-date records.
- Managed confidential documents, ensuring secure filing and retrieval in compliance with regulations.
- Ensured protection of sensitive data through implementation of strict confidentiality protocols.
- Executed photocopying, file updates, and faxing communications to support staff operations.
Administration Intern
Bongani Reginal hospital
Welkom, SouthAfrica
05.2024 - 11.2024
- Managed client communications through phone and email, fostering clear and timely correspondence.
- Answered telephone calls, providing information, directing callers, and taking messages to ensure effective communication.
- Handled photocopying, updated files, and faxed communications to support staff operations.
Retail Cashier
Cash crusaders
Welkom, South Africa
04.2023 - 07.2023
- Processed cash, cheque, and card payments to ensure accurate and efficient transactions.
- Greeted customers warmly and bid farewell, fostering a positive shopping experience.
Education
Bachelor of Arts - Bachelors in Public Administration and Communication Science
University of South Africa
Bloemfontein, FS01-2026
Certificate of Higher Education - Higher Certificate in Archives and Records Management
University of South Africa
Bloemfontein, FS01-2017
Grade 12 - National Senior Certificate
Unitas Secondary School
Welkom01-2013
Skills
- Data management
- Confidentiality compliance
- Client communication
- Data entry
- Document management
- Customer service
- Time management
- Records management
Languages
English
Advanced
C1
Afrikaans
Intermediate
B1
Sesotho
Advanced
C1
References
- Mr Ramo Moeng - 012 881 3681/2
- Mr Sampi Morapedi - 064 509 0775
- Mr L curtis 062 048 1292
Timeline
Adminstrive Clerk
Premcocap holdings
11.2024 - 09.2025
Administration Intern
Bongani Reginal hospital
05.2024 - 11.2024
Retail Cashier
Cash crusaders
04.2023 - 07.2023
Bachelor of Arts - Bachelors in Public Administration and Communication Science
University of South Africa
Certificate of Higher Education - Higher Certificate in Archives and Records Management
University of South Africa
Grade 12 - National Senior Certificate
Unitas Secondary School