MPHO PORTIA MAKAHADO
Dzanani
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Store manager position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
MANAGER, TFG (Fabiani & G Star Raw)
03.2022
- Increase sales by driving exceptional customer service and maintenance of the store image, presentation and promotion stock management, promotional implantations, and correct pricing of products according to pep price image guidelines
- Minimizing stock loss by influencing culture, ensuring security measure, and making sure that stock cash handling procedures within the business
- Leading a dynamic team - taking responsibility for team training, coaching and performance within a company culture
- People management by overseas all aspects of the people support function within a specific business unit
- Ensuring administrative duties within the business are done on time, every time according to the company guidelines.
MANAGER, PEPKOR
03.2022 - 03.2023
- Increase sales by driving exceptional customer service and maintenance of the store image, presentation and promotion stock management, promotional implantations, and correct pricing of products according to pep price image guidelines
- Minimizing stock loss by influencing culture, ensuring security measure, and making sure that stock cash handling procedures within the business
- Leading a dynamic team - taking responsibility for team training, coaching and performance within a company culture
- People management by overseas all aspects of the people support function within a specific business unit
- Ensuring administrative duties within the business are done on time, every time according to the company guidelines.
Personal Assistant
Thavhani Mall Centre Management
01.2019 - 01.2022
- Managed complex calendar coordination across multiple time zones for seamless meeting scheduling.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Developed relationships with key stakeholders, fostering trust and rapport within the network of contacts.
- Ensured a well-maintained professional image both internally and externally through diligent representation of executives.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Collaborated with other support staff in coordinating joint projects or covering workload during absences.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Oversaw personal and professional calendars and coordinated appointments for future events.
CALL CENTER AGENT, DEBTSAFE
08.2016 - 03.2017
- Handling of incoming calls, Booking of outgoing calls
- Updating the clients list and speed dialing list
- Educating client about debt, saving and budgeting
- Printing & all clerical duties, photocopying, filling, faxing, entering of all new clients using Excel & control of all work
- Heat pressing onto material, making of rubber stamps
- Liaison with all customers daily on position of jobs, answering incoming calls and making outgoing calls, dispatching and arrangements of all completed job and EMails.
RECEPTIONIST/SECRETARY, MEAGO ASSEST MANAGERS
09.2015 - 07.2016
- Provide Secretarial/Receptionist and Clerical support service to office of the executive authority
- Receive telephone calls and refer the calls to the correct persons
- Receive visitors to the office of the executing Authority
- Co-ordinate appointments with the appointment's secretary
- Type documents for the staff within the office
- Operate office equipment like fax and photocopy machine
- Liaise with travel agencies to make travel arrangements for the staff of the office and the executive authority
- Arrange meetings and Events for the office of the executive authority, identify venues, invite role players, and organize refreshments
- Process the travel and subsistence claims of the staff of the office of the executive authority
- Draft routine correspondences and reports
- Administer the procurement of standard items like stationary refreshments etc
- I study the relevant public Service and departmental prescripts/policies and other documents to ensure that the application thereof is understood properly
- I remain the best with the procedures and processes that apply in the office of the executive authority.
Education
Professional Receptionist and Personal Assistant -
Online FICA aweraness training as required by section 43 (a) of FICA - undefined
Financial management N5 2 - undefined
Office computer (Microsoft & GSuit) - undefined
Skills
Sales management
undefinedTimeline
MANAGER, TFG (Fabiani & G Star Raw)
03.2022
MANAGER, PEPKOR
03.2022 - 03.2023
Personal Assistant
Thavhani Mall Centre Management
01.2019 - 01.2022
CALL CENTER AGENT, DEBTSAFE
08.2016 - 03.2017
RECEPTIONIST/SECRETARY, MEAGO ASSEST MANAGERS
09.2015 - 07.2016
Professional Receptionist and Personal Assistant -
Online FICA aweraness training as required by section 43 (a) of FICA - undefined
Financial management N5 2 - undefined
Office computer (Microsoft & GSuit) - undefined
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