Mpho Portia Ledula
Systems Support Analyst
Sebokeng
Summary
Dynamic Systems Support Analyst with an understanding of IT and business concepts, practices and systems. Manages the technical infrastructure of an organization, ensuring uninterrupted operation and resolving IT issues promptly. Skilled in providing technical support to end-users, troubleshooting system failures, and implementing effective solutions to enhance system performance. Proficient in monitoring system health, conducting routine maintenance, and implementing security measures to safeguard sensitive data. Collaborates closely with IT teams and stakeholders to analyze requirements, deploy system upgrades, and streamline processes. Possesses strong communication skills to interact with users, convey technical information effectively, and provide training when necessary. Adaptable and resourceful, with a commitment to continuous learning and staying abreast of emerging technologies to drive innovation and efficiency in system operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Systems Support Analyst and Testing
Liberty Group(Libfin)
6 2022 - Current
- Providing timely and efficient technical support to end-users experiencing Alchemy, Unicalc, RF and Cirrus system issues.
- Troubleshooting Cirrus system problems, analyzing error messages and system performance indicators.
- Monitored system performance to identify potential issues.
- Escalating complex unresolved issues to appropriate teams, tracking and following up until resolved.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Created user accounts and assigned permissions.
- Investigating and resolving incidents within defined service level agreements(SLAs) and communicating updates and resolutions to users.
- Tested new software and hardware prior to deployment.
- Accountable for regression testing to verify the stability of existing functionality after software changes and updates.
- Collaborated with Business analysts and end-users to conduct user acceptance testing and incorporate feedback into test plans.
- Documented test results, identified areas for improvement.
- Participate in planning, testing and rollout of system changes and ensuring proper communication and user readiness.
- Participating in team meetings, training sessions and knowledge-sharing activities to enhance expertise and support capabilities.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Trade Support
Liberty Group South Africa
6 2022 - 09.2023
- Calculation of Z and L Spread using a system called Alchemy for new and old trades
- Responsible for providing valuation impacts for the traders for rebooking new or old trades
- Responsible for generating trade related reports for internal and regulatory purposes
- Issue resolution and resolve trade related issues and inquiries from traders and internal stakeholders
- Investigation of trade breaks, trade discrepancies and liaising with other departments to resolve any problems.
- Strengthened customer loyalty, providing exceptional support throughout the entire trade process from order placement to delivery.
Data Analyst
Ernest and Young
09.2021 - 11.2021
- Data mapping documentation for relational databases to establish standardized formats
- Analyzed existing SQL queries to identify opportunities for improvements
- Analyzed SSIS packages, stored procedure for data movement
- Developed flowcharts and diagrams to describe and layout logical operational steps
- Reviewed SQL queries and documented the required business needs and problem areas to create focused solutions
- Maintained SQL queries, views and stored procedures in a multi-database environment with less supervision
- Resolved any problems encountered with the system through troubleshooting.
Test Engineer Learner
Glucode
02.2020 - 10.2020
- Use of Cucumber method to create scenarios and test cases for the mobile application
- Analyzed mobile app designs
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Accountable for performing regression testing for mobile app functionality before going to production
- Retrieving and interpretation of Javascript codes using Post-man.
- Paid attention to detail while completing assignments.
Education
BTech in Financial Information Systems -
Vaal University of Technology
Financial Information Systems - undefined
Vaal University of Technology
Skills
Interpersonal skills
undefinedField Of Interest
- Testing
- Systems Support
- Accounting and Finance
Projects
SOFR Project, SOFR is a benchmark interest rate that serves as a replacement for LIBOR. The main purpose of the project is as follows :, 12 months, Tester, 20
Certification
Mindworx Academy Training - 2019
Timeline
Data Analyst
Ernest and Young
09.2021 - 11.2021
Test Engineer Learner
Glucode
02.2020 - 10.2020
Mindworx Academy Training - 2019
11-2019
Systems Support Analyst and Testing
Liberty Group(Libfin)
6 2022 - Current
Trade Support
Liberty Group South Africa
6 2022 - 09.2023
BTech in Financial Information Systems -
Vaal University of Technology
Financial Information Systems - undefined
Vaal University of Technology
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