Mpho Pheladi Chokwe
Head: Motor Fleets
Johannesburg
Summary
I have over 16 years' experience in the non- life insurance industry and I have proven myself to be a meticulous and precise underwriter who pays attention to detail. I am thorough in my application of underwriting principles when approached with any risk. I am currently the underwriting head of the motor fleet division at SHA Risk Specialists and my experience in this space includes underwriting of HCVs. I have developed a wide range of skills in this field which includes but is not limited to technical underwriting expertise, marketing of products, stakeholder engagements (both internal and external), risk management and financial reporting. My analytical skills ensure that I underwrite each risk according to the Insured's needs, while ensuring that losses are reduced and maintaining a favourable loss ratio. Not only do I bring my knowledge and experience in the field, I also have theoretical knowledge having completed my NQF Level 6 qualification in Short Term Insurance. I am currently embarking on a BCom degree specializing in Risk Management and Compliance which I started in 2022 through Milpark Education. With the above summary of my knowledge and experience, I believe that I would be keeping my knowledge in the field up to date by being actively involved in the academia space as it is ever evolving. I am very passionate about academics and strongly believe that one can catapult the trajectory of their life through education.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
18
18
years of professional experience
Work History
Head - Motor Fleets
SHA Risk Specialists, a Division of Santam Limited
09.2022 - Current
- In conjunction with the business leadership team and the business leader, I assist with developing long term strategic objectives of the team and the business.
- I ensure that there is business growth through directing and managing business activities in specific areas of responsibility to ensure these are delivered in accordance with the organizational strategy.
- I plan, direct and manage activities as dictated by the overall strategy agreed by the business leadership team, and the Business Leader, so as to maintain and develop business growth in accordance with the agreed business strategy.
- I am responsible for both top line growth in line with budget as well as underwriting result of my business area.
- I provide sustainable strategic input for my relevant business area that will contribute to the financial health of the organization through the generation of income.
- I provide detailed analysis and reporting on the underwriting performance of my business area (retail brokers).
- I actively seek ways to keep a competitive advantage in the motor market.
- I provide feedback on any market intelligence that I come across on my day to dealings with brokers.
- I attend to all underwriting responsibilities related to the motor fleets department and this includes but is not limited to risk evaluation, preparation and loading of quotations on our system (KIT), checking and signing of policy wordings and endorsements. This is done in respect of new business and renewals.
- I assist underwriters with their analytical strategic input in the interpretation of underwriting information - this could be information provided on broking notes/slips and claims information provided.
- I ensure adherence to underwriting governance and underwriting authorities (mandates).
- I ensure the accuracy of referral documentation and treaty compliance of risks when presented by underwriters.
- I provide guidance on technically complex quotations and renewals and ensure quality control in respect of the business' underwriting standards.
- As part of the day to day management of staff, I oversee and assist with underwriting related queries and other issues in the team.
- Performance management of the team through appropriate application and implementation of the business policies and procedures.
- Training and development of staff so that they can reach their full potential as underwriters.
- I contribute to, encourage and ensure that team work is of importance in the team and constantly work towards a healthy and engaged workforce.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
Motor Fleets Underwriter
SHA Risk Specialists, a Division of Santam Limited
10.2018 - 08.2022
- Underwrite and manage my existing fleet portfolio and new business, which may be complex in nature. This includes risk evaluation and assessment, coverage analysis, pricing and wording negotiations.
- Apply underwriting knowledge and expertise when advising brokers on different options available and appropriate for the fleet e.g., aggregate excess option with a stopper, deposit premium options and conventional options.
- Ensure the correct Sasria premium is calculated and each vehicle rated according to Sasria regulations. Ensure Sasria declarations are raised timeously at renewal.
- Arranging reinsurance where necessary (inwards and outwards).
- Ensuring that turn around times are adhered while maintaining strict underwriting criteria and expertise.
- Quoting and issuing of passenger liability and clean up and spillage policies.
- Manage loss ratios to ensure that the book runs at less than 65% loss ratio.
- Raising of burner premiums once due in order to maintain a desirable loss ratio.
- Calculate and raise declaration adjustment premiums at renewal.
- My portfolio of brokers consists of 25 brokers with premium of just over R33 000 000.
- Keep brokers up to date with policy and new product information.
- Send renewal invitations timeously in order to begin renewal negotiation talks.
- Prepare new business and renewal terms presentations to be sent to brokers.
- Send brokers confirmation of cover letters, border letters and policy ledgers when requested.
- Ensure that my age analysis is up to date.
- Follow up on renewal, burner, declaration and Sasria premiums.
- Preparing quarterly business review reporting for motor fleet division.
- Reporting on new business, quotation hit rate, lapsed policies and retained business.
- Explaining new products to brokers and ensuring that brokers understand our product.
- Broker visits to discuss renewals and new business and to build and maintain relationships with my brokers.
- Ensuring that all endorsements, renewals, quotes and cancellations are loaded on the system accurately and timeously before month end close off.
- Communicate with brokers constantly regarding their book and areas where we can help their book grow.
- Follow up on quotations and renewals.
- Handle all account queries.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Achieved faster turnaround times in application processing by optimizing workflows within the underwriting department.
- Built strong relationships with brokers and clients for constructive communication.
Team Leader: Underwriting Department
Clarendon Transport Underwriters
12.2016 - 09.2018
- Ensure that taxi, bus and passenger liability policy transactions (quotes, new business, endorsements, renewals, post lost and cancellations) are issued and changes recorded accurately and in a timely manner by rating and or capturing transactions to the company core system (AS100) and Genysis (SKI System).
- Accurate and timely data capturing of quotes, new business, renewals, endorsements, declarations and post lost adjustments.
- Complete transactions within delegated authority limits and within set standards as per policy wording. Analyse vehicle inspection reports for vehicles that is not currently insured or were not covered for more than two months.
- Ensure full compliance to all processes, policies and procedures and identify areas for improvement.
- Maintain high levels of service to brokers and clients always maintaining Treating Customers Fairly legislation. Communicate in a professional manner with internal and external parties within the service level agreement.
- My portfolio of brokers comprises of 40 agencies with a total of 3361 policies. Over and above normal underwriting processing duties such as technical advice. Typing of border letters, confirmation letters and Tax reconciliation letters is required.
- Compile reports on cancellations, new business, quotes and RD's and communicate it to the respective brokers.
- Provide product and system training to brokers.
- Place loadings as well as additional compulsory excess on multiple claimants with recommendations from the claims department.
- Follow up on quotes that have not been converted yet as well as policies that have been cancelled due to return debits and no such account.
- I had a team of 16 underwriters who I was leading in our underwriting department. I am responsible for ensuring that they adhere to all our SLA's, turnaround times and general office rules. It is also my duty to ensure that all underwriters are up to date with their work and if not, determine why and assist and ensuring that they get their work up to date. I also ensure that they follow up on all quotations and cancellations for retention purposes.
- Part of my team leader role is to monitor loss ratios and where possible, implement additional compulsory excesses to clients with a loss ratio over 65%.
- I have mentored a student who was on the Hollard Learnership and the leaner was subsequently permanently employed by CTU.
Senior Underwriting Consultant
Clarendon Transport Underwriters
01.2013 - 11.2016
- Ensure that taxi, bus and passenger liability policy transactions (quotes, new business, endorsements, renewals, post lost and cancellations) are issued and changes recorded accurately and in a timely manner by rating and or capturing transactions to the company core system (AS100).
- Constant communication with clients and brokers via email and telephonically with regards to returned debits, cancellations, renewals and general underwriting duties.
- Re-broke where necessary to retain clients.
- Accurate and timely data capturing of quotes, new business, renewals, endorsements, declarations and post lost adjustments.
- Compile reports on cancellations, new business, quotes and RD's and communicate it to the respective brokers.
- Follow up on quotes that have not been converted yet as well as policies that have been cancelled due to return debits and no such account.
Underwriting Consultant
Clarendon Transport Underwriters
04.2008 - 12.2012
- Ensure that taxi, bus and passenger liability policy transactions (quotes, new business, endorsements, renewals, post lost and cancellations) are issued and changes recorded accurately and in a timely manner by rating and or capturing transactions to the company core system (AS100).
- Constant communication with clients and brokers via email and telephonically with regards to returned debits, cancellations, renewals and general underwriting duties.
- Re-broke where necessary to retain clients.
- Accurate and timely data capturing of quotes, new business, renewals, endorsements, declarations and post lost adjustments.
- Compile reports on cancellations, new business, quotes and RD's and communicate it to the respective brokers.
- Handling a book of over 2000 policies for SATF which entails issuing and amending policies specific to the insurer and finance house as per their specific requirements.
Junior Commercial Underwriter
Admiral Underwriting Group
10.2007 - 02.2008
- Broker liaison.
- Issuing monthly and annual policies.
- Endorsements.
- Foreign policy issuing.
- Attending to broker queries.
- Assisting with quotes for brokers.
- Data capturing.
- Assessing underwriting information such as proposal forms.
- Making sure quotes have been issued correctly.
Administrative Assistant
Admiral Underwriting Group
10.2007 - 02.2008
- Data capturing.
- Filing.
- Binding of policies.
- Mailing of policies.
- Assisting brokers with telephonic queries.
Education
Higher Certificate (CUM LAUDE) - Management of Technology And Innovation
Da Vinci Institute
04.2001 -
Advanced Certificate - Short Term Insurance (NQF Level 6)
MILPARK EDUCATION
Higher Certificate - Short Term Insurance (NQF Level 5)
MILPARK EDUCATION
FETC - Generic Management
SIYANQOBA
First Level Regulatory - Representatives (RE05)
LESELO
Bachelor of Arts - Criminology Honours
UNIVERSITY OF PRETORIA
Bachelor of Social Sciences - Psychology
UNIVERSITY OF PRETORIA
01.2003 - 01.2005
Grade 12 - undefined
NORKEM PARK HIGH SCHOOL
Skills
- Risk management in insurance
- Motor insurance expertise
- effective communication
- collaborative engagement
- strategic planning
- organizational skills
- negotiation skills
- problem-solving ability
- risk management
- finance
- interpretation of reports
- working in demanding environment
Team management
Calm under pressure
Teamwork and collaboration
Problem-solving
Dependable and responsible
Effective team management
Strong verbal communication
Maiden Surname
Magabe
Names
Mpho Pheladi
Personal Information
- Gender: Female
- Nationality: South African
Academic Qualifications
01/01/22, Bachelor of Commerce: Risk Management and Compliance, Milpark Education, 12/01/21, Advanced Certificate in Short Term Insurance (NQF Level 6), Milpark Education, 12/01/18, Higher Certificate in Short Term Insurance (NQF Level 5), Milpark Education, 12/01/12, FETC: Generic Management, Siyangoba, 12/01/12, First Level Regulatory: Representatives (RE05), Leselo, 12/01/06, Bachelor of Arts: Criminology Honours, University of Pretoria, 12/01/05, Bachelor of Social Sciences: Psychology, University of Pretoria, 12/01/02, Grade 12, Norkem Park High School
Timeline
Head - Motor Fleets
SHA Risk Specialists, a Division of Santam Limited
09.2022 - Current
Motor Fleets Underwriter
SHA Risk Specialists, a Division of Santam Limited
10.2018 - 08.2022
Team Leader: Underwriting Department
Clarendon Transport Underwriters
12.2016 - 09.2018
Senior Underwriting Consultant
Clarendon Transport Underwriters
01.2013 - 11.2016
Underwriting Consultant
Clarendon Transport Underwriters
04.2008 - 12.2012
Junior Commercial Underwriter
Admiral Underwriting Group
10.2007 - 02.2008
Administrative Assistant
Admiral Underwriting Group
10.2007 - 02.2008
Bachelor of Social Sciences - Psychology
UNIVERSITY OF PRETORIA
01.2003 - 01.2005
Higher Certificate (CUM LAUDE) - Management of Technology And Innovation
Da Vinci Institute
04.2001 -
Advanced Certificate - Short Term Insurance (NQF Level 6)
MILPARK EDUCATION
Higher Certificate - Short Term Insurance (NQF Level 5)
MILPARK EDUCATION
FETC - Generic Management
SIYANQOBA
First Level Regulatory - Representatives (RE05)
LESELO
Bachelor of Arts - Criminology Honours
UNIVERSITY OF PRETORIA
Grade 12 - undefined
NORKEM PARK HIGH SCHOOL
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