Mpho Petunia Ndlovu
Johannesburg
Summary
Dedicated and detail-oriented Customer Service Agent with a proven track record in passenger assistance, ticketing, and problem resolution within the airline industry. Experienced in handling high-pressure situations, conflict resolution, and consistently delivering exceptional customer experiences. Strong communication, time management, and interpersonal skills complemented by a solid foundation in technical problem-solving and AI-driven analytics. Seeking to leverage extensive customer service expertise and tech-driven mindset in a dynamic work environment.
Overview
2
2
years of professional experience
Work History
Customer Service Agent
BidAir Services
11.2018 - 08.2020
- Assisted passengers with ticket sales, bookings, and flight changes, ensuring compliance with airline policies and regulatory guidelines
- Delivered exceptional customer service by addressing flight disruptions, cancellations, and passenger inquiries efficiently and professionally
- Maintained and safeguarded confidential passenger information in accordance with industry standards
- Managed and resolved customer complaints in a professional, timely manner, escalating complex issues when necessary
- Ensured seamless communication between departments to optimize passenger experience and airport operations
- Worked flexible shifts, including weekends and public holidays, while upholding high service standards in a fast-paced environment
- Demonstrated strong conflict resolution skills and the ability to stay composed under pressure
Education
Grade 12 -
BTEC National Diploma in Business Administration - undefined
London School of Business and Management
Skills
- Customer Service Excellence
- Airline Experience & Passenger Assistance
- Conflict Resolution & Problem Solving
- Time Management & Multitasking
- Microsoft Office (Word, Excel, Outlook)
- Attention to Detail
- Effective Communication & Phone Etiquette
- Adaptability & Team Collaboration
Languages
English
Afrikaans
Setswana
Attributes
- Punctual and Reliable
- Patient and Assertive
- Trustworthy with Confidential Information
- Excellent Time Management
- Customer-Focused and Service-Oriented
- Ability to Work Under Pressure
Timeline
Customer Service Agent
BidAir Services
11.2018 - 08.2020
BTEC National Diploma in Business Administration - undefined
London School of Business and Management
Grade 12 -
Similar Profiles
Eugene BaloyiEugene Baloyi
Developmental Sales Representative at BidAir CargoDevelopmental Sales Representative at BidAir Cargo
Courtney ClaytonCourtney Clayton
Escalation Supervisor at MTM-Healthcare Services-Public Transit ServicesEscalation Supervisor at MTM-Healthcare Services-Public Transit Services
Saad KhanSaad Khan
Physio Assistant/Support Worker at Diffability services/Enabler servicesPhysio Assistant/Support Worker at Diffability services/Enabler services