Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mpho Mothamaha Sejake

Mpho Mothamaha Sejake

Residensia,GP

Summary

I went to Sedibeng College to study Marketing Management early 2020. Because of the covid19 pandemic which took place on that year i wasn't fully focused, so i only passed two subjects. Which was Computer practice N4 and Communication management.

2022 I went to study Radio Production at Nemisa and i finished my course on the 30th of April 2023. Key skills include:

-Operating a variety of studio and field recording and production audio equipment.

-Building resource networks relevant to radio productions.

-Work in teams in a radio context.

-Generating and pitching ideas for programmes and items for transmission

-Researching content for radio broadcasts.

-Scriptwriting a programme.

-Producing live and studio programmes and items for transmission.

-Editing and mixing programmes and items for transmission.

-Presenting radio programmes/items.

-Interviewing guests/panels/content providers.

Debt Collection Agent
Nudebt Management
March 4, 2024 - August 30, 2024

Utilized expertise in debt collection, negotiation, and client relations to recover outstanding debts. Key skills include:

- Debt collection and standard operating procedures
- Effective telephone manner and quality assurance
- Client-specific product knowledge
- Proficiency in Excalibur Debt Collection System
- Negotiation and communication skills
- Understanding of debt life cycle and relevant legislation

Overview

3
3
Languages

Work History

Call Agent

Nudebt Management
03.2024 - 08.2024
  • Debt Collection and Standard Operating Procedures.
  • Payment arrangements and Negotiate payment plans.
  • Client Specific Product Knowledge.
  • Telephone Manner and quality assurance.
  • Excalibur Debt Collection System.
  • Built strong customer relationships with empathetic communication and active listening skills.
  • Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
  • Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution.

Education

No Degree - Radio Production

NEMISA
26 Canary St, Cottesloe, Johannesburg, 2092
04.2001 -

High School Diploma -

Tshepo-Themba Secondary School
Sebokeng Zone 6
04.2001 -

Skills

Customer communications

Call center experience

Interpersonal skills

Computer literacy

Multitasking

Effective communication

Audio editing and production

Technical skills

Sales(I was freelancing in the motor industry)

Timeline

Call Agent

Nudebt Management
03.2024 - 08.2024

No Degree - Radio Production

NEMISA
04.2001 -

High School Diploma -

Tshepo-Themba Secondary School
04.2001 -
Mpho Mothamaha Sejake