Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mpho Mothamaha Sejake

Mpho Mothamaha Sejake

Residensia,GP

Summary

I went to Sedibeng College to study Marketing Management early 2020. Because of the covid19 pandemic which took place on that year i wasn't fully focused, so i only passed two subjects. Which was Computer practice N4 and Communication management.


2022 I went to study Radio Production at Nemisa and i finished my course on the 30th of April 2023. Key skills include:

-Operating a variety of studio and field recording and production audio equipment.

-Building resource networks relevant to radio productions.

-Work in teams in a radio context.

-Generating and pitching ideas for programmes and items for transmission

-Researching content for radio broadcasts.

-Scriptwriting a programme.

-Producing live and studio programmes and items for transmission.

-Editing and mixing programmes and items for transmission.

-Presenting radio programmes/items.

-Interviewing guests/panels/content providers.



Debt Collection Agent
Nudebt Management
March 4, 2024 - August 30, 2024

Utilized expertise in debt collection, negotiation, and client relations to recover outstanding debts. Key skills include:

- Debt collection and standard operating procedures
- Effective telephone manner and quality assurance
- Client-specific product knowledge
- Proficiency in Excalibur Debt Collection System
- Negotiation and communication skills
- Understanding of debt life cycle and relevant legislation



Overview

3
3
Languages

Work History

Call Agent

Nudebt Management
03.2024 - 08.2024
  • Debt Collection and Standard Operating Procedures.
  • Payment arrangements and Negotiate payment plans.
  • Client Specific Product Knowledge.
  • Telephone Manner and quality assurance.
  • Excalibur Debt Collection System.
  • Built strong customer relationships with empathetic communication and active listening skills.
  • Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
  • Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution.


Education

No Degree - Radio Production

NEMISA
26 Canary St, Cottesloe, Johannesburg, 2092
04.2001 -

High School Diploma -

Tshepo-Themba Secondary School
Sebokeng Zone 6
04.2001 -

Skills

Customer communications

Timeline

Call Agent

Nudebt Management
03.2024 - 08.2024

No Degree - Radio Production

NEMISA
04.2001 -

High School Diploma -

Tshepo-Themba Secondary School
04.2001 -
Mpho Mothamaha Sejake