Mpho Moselane
Customer Service Officer
Johannesburg
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
3
3
years of professional experience
20
20
years of post-secondary education
3
3
Languages
Work History
Customer Service Officer
ABSA Home Loans
12.2022 - Current
- Guide clients through mortgage process: Assisting clients navigate the complex world of home loans, ensuring they find the perfect financing solution for their needs.
- Advisory Services: I build strong relationships with potential borrowers, providing clear explanations of loan options and expert guidance throughout the application process.
- Optimise loan journey: I efficiently capture data, assess documentation, and track application progress, keeping clients informed and empowered every step of the way.
- Resolve challenges: I proactively identify and address issues throughout the loan process, ensuring a smooth and successful experience for every client.
- Build trust and loyalty: I cultivate positive relationships with clients by prioritizing their needs, demonstrating care, and upholding the highest ethical standards.
Examinations Monitor
Department of Education
05.2021 - 10.2021
- Safeguarding exam integrity: I lead a team of Chief Invigilators, ensuring meticulous adherence to departmental protocols and procedures during exams. This rigorous oversight safeguards the integrity of every test and upholds the high standards of our education system.
- Proactive problem-solving : I anticipate potential challenges during exams and work closely with Chief Invigilators to address them swiftly and effectively. This proactive approach minimizes disruptions and ensures a smooth testing experience for students.
Promoter
Tradeway Promotions
08.2020 - 12.2020
- Part-time student job that dealt with signing up customers for loyalty and rewards cards, promoting specials, submitting daily reports of sign-ups onto the system and target focus of card activation and sales.
Education
Bachelor of Commerce with Specialisation in Economics -
University of The Free State
Bloemfontein 01.2016 - 01.2021
National Senior Certificate -
St Boniface High School
Kimberly 04.2001 - 12.2015
Skills
Loan originationODPBTPEOMLMicrosoft OfficeSalesforce
Advanced Excel Skills
Attention to detailCustomer Experience Management
Problem SolvingAnalytical
Strong communicationProven organisational and leadership skillsTeam Player
Time managementAccomplishments
First Year Class Rep UFS South
References
- Ruwaidah Livingstone, Retentions Manager, ABSA Home Loans, +27 61 956 3558
- Puseletso Kantani, NC Department of Education, +27 82 202 5173, pusekan@gmail.com
- Juanre Viviers, Tradeway Promotions, +27 76 977 1644, juanre@zpr.co.za
- Ms Morebodi, Junior Lecturer, UFS, morebodibb@gmail.com
Community Work
Pageantry showcases and food parcel drives, continually discovering ways to give back and support those in need. Working with passionate volunteers for cleanup initiatives, caring for the elderly, and more.
Timeline
Customer Service Officer
ABSA Home Loans
12.2022 - Current
Examinations Monitor
Department of Education
05.2021 - 10.2021
Promoter
Tradeway Promotions
08.2020 - 12.2020
Bachelor of Commerce with Specialisation in Economics -
University of The Free State
01.2016 - 01.2021
National Senior Certificate -
St Boniface High School
04.2001 - 12.2015