Mpho Macdonald Ramotlou
Desktop IT Technician
The Orchards,,GP
Summary
Friendly Technician with over 15 years of computer systems experience. Proven skills in installing, repairing and upgrading organizational hardware and system equipment. Strong problem solver always ready to boost client satisfaction and grow company reliability.
Attentive Desktop Support Technician correcting and preventing system malfunctions to mitigate downtime. Versed in both on-site and remote support provisioning. Excels at rapidly and reliably identifying hardware or software weaknesses for remediation through quick and cost-effective means. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude.
Overview
17
17
years of professional experience
6017
6017
years of post-secondary education
Work History
Desktop Technical
Sizwe IT Group
09.2021 - Current
- At Sizwe IT Group, I served as IT Technical Support, handling tasks such as imaging devices, network administration, project support, troubleshooting, data management, and VPN setup
- Supported end-users with comprehensive documentation on software installation, usage, and troubleshooting guidelines.
- Maintained positive relationships with vendors to secure cost-effective procurement of computer equipment and peripherals when needed.
Support Engineer
Absa
05.2008 - 11.2019
- I was the main point of contact between the IT service provider and users, handling root-cause analyses, remote issue resolution, and desktop incident investigations
- I managed recurring errors, provided remote support, and proactively addressed server, router, and WAN issues
- In the absence of management, I oversaw the Absa Service Desk, coordinated weekend teams during major outages, and ensured a positive customer experience
- I left due to retrenchment
Education
National Senior Certificate - Physical Sciences
Tsako Thabo High
Mamelodi, South Africa 04.2001 - 01.2000
Electrical Engineering - Electronic Engineering
Centurion College
12-2001
International Certificate in Computer Studies - Information Technology
Softrain College
Pretoria, South Africa12-2003
ITIL Foundation Certificate - Information Technology
PleopleCert Group
04-2013
Skills
Technical Support
Personal Information
- ID Number: 8104245883089
- Notice Period: Immediately available
- Gender: Male
- Nationality: South African
- Driving License: Code C1 (code 10)
Timeline
Desktop Technical
Sizwe IT Group
09.2021 - Current
Support Engineer
Absa
05.2008 - 11.2019
National Senior Certificate - Physical Sciences
Tsako Thabo High
04.2001 - 01.2000
Electrical Engineering - Electronic Engineering
Centurion College
International Certificate in Computer Studies - Information Technology
Softrain College
ITIL Foundation Certificate - Information Technology
PleopleCert Group
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