Mphokazi Mkosana
Durban
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Art Associate
Park West Gallery
01.2023 - Current
- Increased gallery revenue by effectively negotiating contracts with artists, collectors, and institutions.
- Managed art inventory efficiently, streamlining the acquisition and sales process for a smoother client experience.
- Providing exceptional customer service while conducting private viewings or consultations to foster long-lasting relationships with clients.
- Enhanced art gallery attendance by developing engaging promotional materials and organizing community outreach events.
- Spearheaded educational initiatives such as workshops, lectures, or seminars tailored to various audiences promoting art appreciation and understanding.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Online English Teacher
51Talk INET
01.2019 - 01.2023
- Worked with students of different ages on grammar, pronunciation and sentence construction.
- Enhanced students'' language skills by focusing on reading, writing, speaking, and listening activities.
- Gently corrected student pronunciation and grammar to improve conversation skills.
- Boosted student confidence through tailored feedback and individualized support in areas of improvement.
- Utilized multimedia resources to enhance lessons and reinforce key concepts for better retention of knowledge.
- Monitored student progress through regular assessments, providing constructive feedback to ensure continuous improvement.
- Assisted students with goal-setting and provided guidance in developing personalized study plans for long-term success in English language proficiency.
- Developed strong rapport with students, fostering a positive and supportive virtual classroom environment conducive to learning.
Associate Social Worker
Charles Duna Primary School (Port Elizabeth)
01.2019 - 01.2020
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Supported clients and families with empathy and compassion during difficult times.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
Academic Mentor
Nelson Mandela University
01.2019 - 01.2019
- Provide students with academic guidance and feedback on students' progress and performance, and discuss any academic challenges they may experience.
- Boosted student motivation through engaging activities that fostered confidence in their abilities to achieve academic success.
- Mentored students in developing critical thinking skills through problem-solving exercises and group discussions.
- Assisted in the evaluation and revision of school-wide academic policies, ensuring alignment with best practices for student success.
- Implemented data-driven instruction techniques to track student progress and adjust teaching strategies accordingly.
- Facilitated peer tutoring sessions to encourage collaborative learning among students.
- Oversaw the implementation of intervention programs for at-risk students, monitoring progress and adjusting strategies as needed.
- Served as a liaison between students, teachers, and parents to ensure clear communication regarding academic goals and expectations.
Education
Diploma in Human Resources Management -
Alison
01.2024
Bachelor of Social Work -
Nelson Mandela University
01.2021
National Certificate in Tourism and Hospitality Management -
IQ Academy
01.2017
National Senior Certificate (Matric) -
Mtweni Senior Secondary School
01.2013
Skills
- Upselling strategies
- Collaboration Abilities
- Art history knowledge
- Visual Communications
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Customer Assistance
- Customer Engagement
- Relationship Building
- Phone Etiquette
- Flexible Schedule
- Cash Register Operation
- Retail Sales
- Product Knowledge
- Stocking and Receiving
- Conflict Resolution
- Professional Appearance
- Interpersonal and written communication
- Customer Needs Assessment
- POS system operations
- Order Processing
- Suggestive Selling
- Policy and Procedure Adherence
- Sales Goals Attainment
- Independent judgement
- Point of sale operation
- Product Recommendations
- Promotional Events
- Loss Prevention
- Brand representation
- Complaint Management
- Honest and Dependable
- Reliable and Responsible
Languages
English
IsiXhosa
Websites Social Links - Linked In
linkedin.com/in/mphokazi-mkosana-10a01298?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=android_app
Personal Information
- Date of Birth: 07/1988
- Nationality: South African
- Driving License: Code10
References
References available upon request
Hobbies and Interests
- Music
- Travelling
Timeline
Art Associate
Park West Gallery
01.2023 - Current
Online English Teacher
51Talk INET
01.2019 - 01.2023
Associate Social Worker
Charles Duna Primary School (Port Elizabeth)
01.2019 - 01.2020
Academic Mentor
Nelson Mandela University
01.2019 - 01.2019
Diploma in Human Resources Management -
Alison
Bachelor of Social Work -
Nelson Mandela University
National Certificate in Tourism and Hospitality Management -
IQ Academy
National Senior Certificate (Matric) -
Mtweni Senior Secondary School
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