Summary
Overview
Work History
Education
Skills
Creative, Decor, Event planning,
Timeline
AccountManager

Mpho Joyce Tawana

Admin Assistant
Pampierstad

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Reliable Receptionist with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing and transcription skills. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Professional and knowledgeable Senior Receptionist versed in administrative support and customer service. Offering 12 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.

Overview

12
12
years of professional experience
1
1
year of post-secondary education

Work History

Administrative Assistant

Qualicon Construction
Kimberley
06.2016 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Maintained company handbook to outline policies and provide insights to company mission and values.
  • Edited documents to improve accuracy of language, flow and readability.
  • Set up conference rooms, technology and materials to facilitate meetings.
  • Screened visitors and issued badges to maintain safety and security.

Site Clerk

Qualicon Construction
Kimberley
01.2015 - 06.2016
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to [Type] database.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Arranged meetings and coordinated resources for use by attendees.
  • Supported staff on special assignments and ad hoc projects.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
  • Resolved problems, improved operations and provided exceptional service.
  • Used coordination and planning skills to achieve results according to schedule.

Cashier

Jet Store
Hartswater
04.2004 - 11.2008
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collected and authorized payments of guests.
  • Tallied cash drawer at beginning and end of each work shift.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Reviewed new promotions and monitored price changes.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Education

Certificate - Project Management

ATTI Skill And Development Training
Kimberley
01.2019 - 07.2019

N5 Certificate - Public Management

Northern Cape TVET
Kimberley
01.2015 - 06.2015

NCV L4 (National Certificate Vocational - Secretarial Studies And Office Administration

Northern Cape TVET
Kimberley
04.2001 -

Computer Literacy

Sharon Computer Centre
Pampierstad

Skills

Office administration

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Creative, Decor, Event planning,

Organise events in my spare time, like Baby shower, Birthday Parties and other related events, cleaning and home decor.

Timeline

Certificate - Project Management

ATTI Skill And Development Training
01.2019 - 07.2019

Administrative Assistant

Qualicon Construction
06.2016 - Current

Site Clerk

Qualicon Construction
01.2015 - 06.2016

N5 Certificate - Public Management

Northern Cape TVET
01.2015 - 06.2015

Cashier

Jet Store
04.2004 - 11.2008

NCV L4 (National Certificate Vocational - Secretarial Studies And Office Administration

Northern Cape TVET
04.2001 -

Computer Literacy

Sharon Computer Centre
Mpho Joyce TawanaAdmin Assistant