Mpho Francina Nkoana
Mookgophong,Limpopo
Summary
Assistance Branch Manager experienced in developing personnel and fostering strong staff relations. Delivered effective teamwork solutions through focused communication and management strategies. Aimed to leverage operational expertise to contribute to startup initiatives.
Focused administrator versed in overseeing operations in field.
Overview
1
1
year of post-secondary education
8
8
years of professional experience
Work history
Assistant branch manager
AutoZone holdings
Mamaila,mopani district, Limpopo
2023.07 - Current
- Resolved customer complaints by actively listening and addressing issues to improve service quality., enhancing satisfaction levels.
- Collaborated with sales representative to strengthen customer connections and promote long-lasting relationships.
- Facilitated learner training programmes to enhance skill development.
Receiving clerk
AutoZone holdings
Polokwane, Limpopo
2018.12 - 2023.06
- Implemented loss prevention measures during receiving process to safeguard company assets.
- Handled sensitive materials according to health and safety protocols to ensure compliance with regulations.
- Maintained cleanliness in receiving area to ensure hygienic work environment.
Education
NQF level 4 - Debt Recovery
Boston City Campus And Business College (Fasset)
Orange Grove, Gauteng 2010.01 - 2010.12
Senior certificate - Grade12
Makhutjisha Senior Secondary School
Limpopo2007-12
Skills
- Retail banking systems
- Customer Service
- Basic mathematical aptitude
- Time management
- Duty delegation
- Energetic
- Excellent work ethic
Languages
English
Upper intermediate
Iszulu
Advanced
Sepedi
Advanced
Timeline
Assistant branch manager
AutoZone holdings
2023.07 - Current
Receiving clerk
AutoZone holdings
2018.12 - 2023.06
NQF level 4 - Debt Recovery
Boston City Campus And Business College (Fasset)
2010.01 - 2010.12
Senior certificate - Grade12
Makhutjisha Senior Secondary School