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Mpho Emmanuel Sigama
Field Admin And Operations Specialist (Back End)
539, Moteong Tembisa
Summary
Highly organized, efficient and communicative Liaison Officer with strong background coordinating business operations with internal and external stakeholders. Effective in serving as middle person in streamlining processes, resolving issues and improving communications. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Admin and Operations position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
6
6
Languages
Work History
Liaison Officer
Dark Fibre Africa
Centurion
02.2022 - 02.2023
- Developed and implemented liaison initiatives to facilitate communication between departments and stakeholders.
- Coordinated events and meetings with internal and external stakeholders to better understand needs and address concerns.
- Helped create communication plans and strategies for stakeholders, delivering materials and documentation when needed.
- Monitored and reported on progress of liaison initiatives, providing feedback to stakeholders.
- Liaised between internal departments and external partners to promote efficient communication and collaboration.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
Administrative Assistant
Universal Healthcare
Sunninghill
02.2019 - 04.2021
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
- Assisted development and implementation of new administrative procedures.
- Created and maintained databases to track and record customer data.
- Managed filing system, entered data and completed other clerical tasks.
- Established administrative work procedures to track staff's daily tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Service Desk Agent
Dell Computerz ZA
Bryanston
02.2015 - 02.2016
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Answered multi-line phone system and enthusiastically greeted callers.
- Answered user product attribute and usage questions to promote satisfactory product ownership experience.
- Engaged in user support interactions via telephone, chat and email platforms.
Education
NSC, FET Cloud Computing - Information Technology
ZaWit
14 Berkley Office Park, 8 Bauhinia Street, Highvel 03.2021 - 09.2021
NSC, FET Business Administration NQF 4 - Operations And Management Studies
Universal Healthcare
15 Tambach Rd, Sunninghill, Sandton, 2191 01.2019 - 01.2020
NSC,FET Project Management NQF 4 - Multidisciplinary Studies
KLM Empowered
H Santos Building, 30 Arena Close, Bruma KLM Empow 03.2016 - 03.2017
NSC, FET Systems Development NQF 5 - Information Communications Technology
DVG Media Company
21 Foreman Road, Spartan X3, Kempton Park 1620 02.2015 - 02.2016
National Senior Certificate - Matric (Grade 12)
Filadelfia Secondary Special School
Block BB West, Soshanguve - RR South, Soshanguve, 01.2009 - 11.2013
Skills
Private school familiarity
Strategic partnerships
Community outreach
Complex problems analysis
Recordkeeping
Verbal and written communication
Goal Setting
Interpersonal abilities
Cross-functional communications
Teambuilding
Good Telephone Etiquette
Analytical and Critical Thinking
Multitasking Abilities
Active Listening
Accomplishments
- Achieved teamwork skills through effectively helping with collective office work .
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Documented and resolved confidential matters which led to gaining reliability and trust from clients .
- Achieved time management and analytical skills by completing daily tasks with accuracy and efficiency.
Affiliations
- Project Management Institute
- Rotary International
- Association of Information Technology Professionals
Interests
Sharing Information
Activism
Volunteering
Sharing Ideas
Debating
Mediation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Liaison Officer
Dark Fibre Africa
02.2022 - 02.2023
NSC, FET Cloud Computing - Information Technology
ZaWit
03.2021 - 09.2021
Administrative Assistant
Universal Healthcare
02.2019 - 04.2021
NSC, FET Business Administration NQF 4 - Operations And Management Studies
Universal Healthcare
01.2019 - 01.2020
NSC,FET Project Management NQF 4 - Multidisciplinary Studies
KLM Empowered
03.2016 - 03.2017
Service Desk Agent
Dell Computerz ZA
02.2015 - 02.2016
NSC, FET Systems Development NQF 5 - Information Communications Technology
DVG Media Company
02.2015 - 02.2016
National Senior Certificate - Matric (Grade 12)
Filadelfia Secondary Special School
01.2009 - 11.2013