SAP
MPHO CAROL KHUMALO
Invoicing Clerk
558B Mnyugwa Street
Summary
Committed and hardworking with experience of processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Reliable person bringing successful customer service background and detail-oriented approach to coordinating resources, resolving customer problems and delivering speedy, knowledgeable support. Willing to take on any task to boost customer satisfaction, increase revenue and improve customer service processes.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Customer Service Clerk, Cashier & Administrator
Game Store
Johannesburg
01.2006 - 01.2009
- Handled customers queries
- Handled paperwork
- Manage transactions with customers using cash registers.
- Scan goods and ensure pricing is accurate.
- Collect payments whether in cash or credit.
- Issue receipts, refunds, change or tickets.
- Redeem stamps and coupons.
- Cross-sell products and introduce new ones
Invoicing Clerk
Le Morgan
Johannesburg
02.2018 - Current
- Invoicing orders and verifying them
- Created and maintained SAP for accuracy and visibility of purchases, contracts and invoices.
- Processed customer invoices, credit memos and payments within established timelines.
- Tracked customers orders to ensure that the orders are delivered to the client in time
- Data Capturing clients information
- Scanning and emailing documents
Data Researcher
Introye Corporation
Johannesburg
01.2006 - 01.2017
- Extracted and assessed data from databases to drive improvement of product development and business strategies and processes.
- Implemented randomized sampling techniques for optimized surveys.
- Developed polished visualizations to share results of data analyses.
- Utilized advanced querying, visualization and analytics tools to analyze and process complex data sets.
Education
Matric - Commerce
Dr BW Vilakazi Senior Secondary School
Durban 01.1999 - 12.2003
NQL5 Certificate - Call Centre
Havatech
Johannesburg 01.2006 - 12.2006
Skills
Ability to deal with people at all levelsundefined
Software
QUICK BOOKS
EXCEL
PASTEL
SAGE
Interests
Reading
Writing
Dancing
Cooking
Timeline
Invoicing Clerk
Le Morgan
02.2018 - Current
NQL5 Certificate - Call Centre
Havatech
01.2006 - 12.2006
Customer Service Clerk, Cashier & Administrator
Game Store
01.2006 - 01.2009
Data Researcher
Introye Corporation
01.2006 - 01.2017
Matric - Commerce
Dr BW Vilakazi Senior Secondary School
01.1999 - 12.2003
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