Mpho Whitney Deloise Mutlane
Admin
Cape Town,WC
Summary
Organized-and detail- orientated administrative professional with a background in customer service and operations, skilled at multitasking and problem-solving in fast paced environments. adept at managing communications, scheduling, and maintaining records with accuracy and efficiency
Overview
3
3
Languages
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Laundry Assistant
24 Hour Laundry Table View
07.2024 - 11.2025
- Followed established laundry procedures and safety protocols.
- Sorted laundry according to fabric type, to prevent damage.
- Washing and folding of laundry.
- Finding and removing stains on garments and fabrics etc.
- Assisted management by tracking laundry supplies and notifying management when stock was low.
Call centre Agent
Thunderbolt trading 11 Pty L.t.d
01.2019 - 01.2020
- managed inbound and outbound calls addressing customer inquiries.
- utilized CRM software to document customer interactions and followed up on pending matters.
- Provided Product information information and upsold services based on customer needs and preferences
- maintained up-to-date knowledge of company products, services and policies to ensure accurate communication.
Receptionist and back up therapist
PepperClub hotel (Cayenne Spa)
01.2017 - 01.2018
- managing incoming and outgoing calls, ensuring high levels of customer service.
- Provided clients with information regarding available services and promotions.
- Delivering treatments such as facials, massages and waxing etc.
- verified appointment details to ensure efficient service delivery.
- Handled cash transactions and maintained sales and payments records accurately.
Rleceptionist and backup Therapist
Placecol skin care Clinic
01.2016 - 01.2017
- Promoting salon products and providing clients with information.
- Body sliming treatments.
- Delivered treatments like facials, massages and waxing etc.
- Assisted by preparing treatment rooms and ensuring all necessary equipment were ready for use.
- Managed general administrative tasks answered calls. addressing client inquires and scheduling appointments efficiently.
Education
Accredited With SaQa And Dhet - Introduction To Business Management
IQ Academy
Eastern Cape 01.2015 - 12.2015
Alila -
Cape Nail And Beauty Academy
06-2014
Salon Care - undefined
Cape Nail and Beauty Academy
04-2014
International itec Certificate -
Cape Nail and Beauty Academy
01-2014
Pro Nail Rediand Foot Spa Mani/ Ped Product Training -
Cape Nail and Beauty Academy
05-2013
Orly Mani/Pedi product training - undefined
Cape Nail and Beauty Academy
05-2013
Environ - undefined
Cape Nail and Beauty Academy
05-2013
Eyelash Extensions - undefined
Cape Nail and Beauty Academy
01-2013
Sheen - undefined
Cape Nail and Beauty Academy
01-2013
Grade 11 -
Bosmansdam High school
01.2026 - 12.2012
Skills
Customer Service
Hospitality Management
Sales
Communication Skills
Data Capturing
Chemical handling
Microsoft office
Web-based application
Caregiver
Additional Information
Pals Recertification Post Graduate Institution for Medicine Completed 7 April 2026 8:00 hours of continuing education Accredited by ACCME, ACPE and ANCC.
Achievements & Awards
- Alison ID no. 57000634 Diploma in caregiving Course Completed March 2026 82%,
- Alison ID no. 57000634 Diploma in customer services Course Completed March 2026 82%,
- Alison ID no. 57000634 Developing Quality customer service skills Course Completed March 2026 84%,
- Alison ID no. 57000634 Managing Quality and service delivery in healthcare Course Completed March 2026 88%,
- Alison ID no. 57000634 Elderly care and caring for the disabled Course Completed March 2026 92%,
- Alison ID no. 57000634 English for business socializing Course Completed March 2026 96%,
- Alison ID no. 57000634 Introduction to Caregiving Course Completed March 2026 96%,
- Alison ID no. 57000634 Introduction to Customer excellence Course Completed March 2026 100%,
- Alison ID no. 57000634 CPR, AED and first Aid Course Completed 100%,
- Alison ID no. 57000634 BLS Life Support ( BLS Course Completed 100%,
- Alison ID no. 57000634 An Introduction to Child Psychology course Completed 100%.
References
- Naska Bester, Owner, Placecol skin care Clinic, https://www.linkedin.com/in/naska-bester-39105578
Timeline
Grade 11 -
Bosmansdam High school
01.2026 - 12.2012
Laundry Assistant
24 Hour Laundry Table View
07.2024 - 11.2025
Call centre Agent
Thunderbolt trading 11 Pty L.t.d
01.2019 - 01.2020
Receptionist and back up therapist
PepperClub hotel (Cayenne Spa)
01.2017 - 01.2018
Rleceptionist and backup Therapist
Placecol skin care Clinic
01.2016 - 01.2017
Accredited With SaQa And Dhet - Introduction To Business Management
IQ Academy
01.2015 - 12.2015
Salon Care - undefined
Cape Nail and Beauty Academy
Orly Mani/Pedi product training - undefined
Cape Nail and Beauty Academy
Environ - undefined
Cape Nail and Beauty Academy
Eyelash Extensions - undefined
Cape Nail and Beauty Academy
Sheen - undefined
Cape Nail and Beauty Academy
Alila -
Cape Nail And Beauty Academy
International itec Certificate -
Cape Nail and Beauty Academy
Pro Nail Rediand Foot Spa Mani/ Ped Product Training -
Cape Nail and Beauty Academy
Languages
English
Afrikaans
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- I'm Determined, Confident and ready to embrace new opportunities in my career my
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.