Mpho Waleng
Senior Operations Manager
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. An Individual driven by a relentless zest for success and a deep-rooted passion for excellence. As a tenacious thinker, I thrive on solving complex challenges and crafting strategic solutions that elevate performance. With a proven ability to lead decisively and think holistically, I am an exceptional candidate equipped to take full responsibility for the direction, competitiveness, and financial success of any business
Overview
18
18
years of professional experience
6
6
Languages
Work History
Senior Manager - Operations
ABSA Wealth Relationship Banking Wealth Advisory
09.2021 - Current
- Managing a team of Investments specialists and maintaining a full staff compliment at all times.
- Ensuring and implementing cost savings exercises for the team.
- Overseeing the management of the Investment Operations team and the day-to-day functions.
- Continuously identify opportunities to automate functions and reporting to eliminate any duplications and manual processes.
- Closing out on identified Audit issues and implementing controls to avoid future occurrences.
- Supporting the Investment process and broader business with sound analysis and interpretation of data.
- Develop regular performance scorecards particularly related to needs of the business to aid performance measurement and management.
- Providing input on the finalization of Service level agreements (SLAs) with the various Third-Party Service providers.
- Engage intelligently with various stakeholders in the business including the Investment teams, Operations and Client groups on process enhancements.
- Provide monthly sign offs on Investment Balances (AUA) and Commissions reporting with Business Finance and perform system testing.
- Assist with the calculation, production and reporting of funds, peer performance and attribution over various frequency.
- Engage with the QlikView, PowerBI and MI teams to assimilate reports and investigate variances.
- Developing and documenting procedure guides to assist in the investment processes for both Front Office and Back Office teams.
- Liaising with Human Capital function to ensure Successful onboarding of new joiners with training provided and conflict management.
- Engaging third parties on solutions implemented around system replatforming and better ways of working.
Junior Investment Specialist
ABSA Wealth Relationship Banking
11.2014 - 08.2021
- Liaising with external service providers on clients' investments and Assets Under Administration (AUA) balances.
- Preparing, uploading and reconciliation of monthly valuations and commission files from different providers and investigating anomalies.
- Organizing, arranging system access and performing system support functions to the Investment Managers, Analysts and Administrators.
- Investigating and providing resolutions on Investment queries and exceptions.
- Performing daily controls and resolving all investment related discrepancies.
- Performing Quality assurance, validations and analysis on daily investment deals and client Investment Reviews.
- Performing data steward functions for Wealth business coverage, provide data processes and structures.
Transfers Specialist Linked Investment
ABSA Investments Management Services (AIMS)
10.2011 - 10.2014
- Processing of Investments on life annuities and follow up on action outstanding items with the advisors and service providers.
- Drafting of directive annexure and follow up with the principal officers on the completion of documentations for on forwarding to the receiving funds.
- Compiling and distribution of management reports on a weekly and monthly basis.
- Investigating and providing resolutions on Investment queries and exceptions.
- Performing a processing and authorization function of Investment Transactions.
- Reviewing and updating of procedure guides for department.
- Provide product and system training for the new and existing staff in the department.
- Reasons for Leaving: Growth with greater scope of responsibilities
Administrator Linked Investments
Alexander Forbes Financial Services (RETAIL AFICA)
04.2011 - 09.2011
- Performing a processing and authorization function of Investment Transactions on compulsory Investment products.
- Reviewing and updating of procedure guides for the department.
- Provide product and system training for the new and existing staff in the department.
- Processing of Death claims transfer on Estate late instructions.
- Reasons for Leaving: Looking for Growth and more exposure.
Transfers Specialist
STANLIB Collective Investments
09.2009 - 03.2011
- Processing and validations on Investment Transactions on Pre- and Post-Retirement products i.e. Living Annuities and Retirement products.
- Reviewing and updating of procedure guides for the department.
- Provide product and system training to new and existing staff in the department.
- Drafting of Annexure and completion of recognition of transfers between the transferring companies.
- Liaising and follow up on outstanding matters with the Financial Sector Conduct Board (FSCA).
- Perform reconciliation functions on Investment for clients that have been processed incorrectly placed in the markets.
- Perform query management resolutions and provide feedback on escalated issues.
Client Service Consultant
STANLIB Collective Investments
10.2007 - 08.2009
- Providing a client service function and follow up on action outstanding items.
- Providing product information and feedback relating to the Investment transactions.
- Communicate with the stakeholders on process and legislative changes.
- Working knowledge: Unit Trusts, Linked Investment Service Products, Offshore Investments and FICA/FAIS.
Education
CIMA Adv Diploma in Management Accounting -
Chartered Institute of Management Accountants
01.2024
LEAN SIX Yellow Belt - undefined
2KO Africa
01.2023
National Certificate in Financial Markets & Securities - Fintech, Digitization and customer, AI, Banking & FinTech, Big Data, Blockchain, Crypto Currencies & Cashless Soc., Crowdfunding, Peer to Peer lending & Robotics, Digital & Cognitive Banking, Internet of Things, Risk Management, Cybersecurity and RegTech
NoviaOne Group
01.2022
CIMA Diploma in Management Accounting - undefined
Chartered Institute of Management Accountants
01.2022
National Diploma in Financial Accounting - undefined
Institute of Certified Bookkeepers (ICBA) and Boston City Campus
01.2016
National Diploma in Technical Accounting - undefined
Institute of Certified Bookkeepers (ICBA) and Boston City Campus
01.2014
SAGE Pastel Accounting and Office Essentials - undefined
Boston City College & SAGE Pastel Accounting
01.2014
Bachelor of Business Administration Degree - International Finance and Investments
CIDA City Campus
01.2007
High school attended - undefined
Fons Luminis Secondary School
01.2002
Skills
Teamwork and collaboration
Interests
Camping and Travelling
Reading
Personality Traits
- Creative
- Emotional Intelligent
- Regal
- Loyal
- Confident
- Hard Working
Personal Information
Citizenship: South African
References
- Ms. Paballo Masoetsa, Client Relationship Officer, ABSA Stockbrokers and Portfolio Manager, 011 243 4613, 067 082 4985
- Ms. Masego Moatshe, Head: Business Planning and Performance, Sasfin Bank Limited, 011 518 5303, 083 243 7596
- Mr. Ramon Kuhn, Former Team leader, ABSA Investments Management Services, 011 243 4329, 072 753 9463
- Mr. Will Finck, Former Team Leader, STANLIB Collective Investments, 084 819 0674
Timeline
Senior Manager - Operations
ABSA Wealth Relationship Banking Wealth Advisory
09.2021 - Current
Junior Investment Specialist
ABSA Wealth Relationship Banking
11.2014 - 08.2021
Transfers Specialist Linked Investment
ABSA Investments Management Services (AIMS)
10.2011 - 10.2014
Administrator Linked Investments
Alexander Forbes Financial Services (RETAIL AFICA)
04.2011 - 09.2011
Transfers Specialist
STANLIB Collective Investments
09.2009 - 03.2011
Client Service Consultant
STANLIB Collective Investments
10.2007 - 08.2009
LEAN SIX Yellow Belt - undefined
2KO Africa
National Certificate in Financial Markets & Securities - Fintech, Digitization and customer, AI, Banking & FinTech, Big Data, Blockchain, Crypto Currencies & Cashless Soc., Crowdfunding, Peer to Peer lending & Robotics, Digital & Cognitive Banking, Internet of Things, Risk Management, Cybersecurity and RegTech
NoviaOne Group
CIMA Diploma in Management Accounting - undefined
Chartered Institute of Management Accountants
National Diploma in Financial Accounting - undefined
Institute of Certified Bookkeepers (ICBA) and Boston City Campus
National Diploma in Technical Accounting - undefined
Institute of Certified Bookkeepers (ICBA) and Boston City Campus
SAGE Pastel Accounting and Office Essentials - undefined
Boston City College & SAGE Pastel Accounting
Bachelor of Business Administration Degree - International Finance and Investments
CIDA City Campus
High school attended - undefined
Fons Luminis Secondary School
CIMA Adv Diploma in Management Accounting -
Chartered Institute of Management Accountants