Mpho Ursula Binang
Credit Controller
Centurion
Summary
My professional working experience stems from working in contact centres as a Customer Service Consultant. This has build a solid foundation on how to handle customers within the Financial sector.
I have worked my way up in life which I'm proud of. I journeyed from Administrator, Billing Specialist to Credit Controller.
Developed precise data management skills in structured, fast-paced environment, facilitating smooth information flow and accuracy. Proven ability to manage large volumes of data with meticulous attention to detail.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
Billing and Accounts Receivables Specialist
Iron Mountain SA
2021.03 - 2024.09
- Creation of new accounts (debtors) and managing Master Data File
- Processing and issuing of invoices and statements to clients
- Inputting of new rate and amending rates for clients
- Administer account records and work orders
- Conducted risk assessments on new accounts to mitigate potential losses
- Helped with preparation of management accounts and end-month duties
- Prioritised administrative tasks based on tight deadlines
- Constant communication with internal stakeholders and clients
- Performed credit checks on potential clients, mitigating risk exposure
- Utilised electronic, standard and certified mail services to deliver invoices
- Compiled records for audits to facilitate smooth and complete reviews
- Handled account payments and provided information regarding outstanding balances
- Prepared monthly, quarterly and annual reports of all billings
- Improved cash flow by diligently managing accounts receivable and implementing efficient collection strategies.
- Implemented effective credit control policies, minimizing bad debt exposure for the company.
Credit Controller
CEVA ANIMAL HEALTH
2016.10 - 2020.03
- Download and capture debtors' receipts daily from the bank
- Vetting of new customers and capture on JDE Oracle system
- Issue the bank with UCR numbers for reserve bank on export payments
- Debt collection on local and international clients on any outstanding amounts
- Manage the entire debtors book with a monthly flow of +40 million rands
- Handle client queries regarding any outstanding credit notes and asses all settlement discounts
- Implement and maintain a customer master file
- Compile monthly reports and submit to Finance Director and to head office in France
- Conducting monthly meetings with Key Account Manager, Finance Director, Head of Departments and Managing Director to bring to light conduct of our debtors
- Check provisions and write offs authorized by the Financial Director
- Maintain and manage a favourable DSO
- Reconcile debtors accounts, creditors and cash books
- Authorize release of orders that are on hold and manage debtor accounts as per set credit limits
- Initiate strategies to control debtor days and maximize collections
- Prepare management reports for month end figures, provision for bad debts and year end reports
- Handling Petty Cash
- Paying authorised COD suppliers and 30-day suppliers
- Capture speed vouchers, voucher with payments, journals and monthly debit orders
- Issuing of invoices and statements to customers on a weekly and monthly basis
Customer Support Consultant
LIGHTSTONE AUTO (PTY) LTD
2014.07 - 2016.09
- Handling inbound calls and emails from clients regarding our LIVE APP
- Assisting with technical, website and data related queries
- Assisting Finance/Account department with issuing of invoices and statements to customers
Frontline Solutions Consultant
MIE
2014.01 - 2014.06
- Screening and directing calls to the relevant departments
- General office duties, faxing, photocopying and shredding
- Assisting clients with website queries regarding our product and any follow ups on credential confirmations
Administrative Officer
UNISA
2011.10 - 2013.09
- Administrative duties within the Examinations department
- Assisting with Rechecking, Requesting, Remarking of Examinations Scripts
- Recording of accurate student's examination information on student system
- Quality Control and Filing of examination scripts
- Ensuring the examination scripts are delivered to lecturers and collected timeously
- Registration and Verification of Student Examination information
Service Management Centre Consultant
SITA
2010.02 - 2011.05
- Providing first call resolution to enquiry, suggestion and complain calls regarding service delivery issues
- Logging of calls and ensuring that they are referred to the relevant government departments for investigations
- Data Capturing
- Providing information to citizens regarding Local Government Elections
Customer Sales, Reservations and Service Representative
MINDPEARL FOR DELTA AIRLINES
2009.02 - 2009.10
- Handling Inbound calls from new and existing travel guests flying Delta Airlines domestically within the United States of America
- Ensuring that travel flight tickets have been captured and issued correctly and accurately
- Handling queries and complaints regarding travel and tickets
- Selling hotel, car rental and American Express Credit card to our travellers
Customer Service Consultant
MERCHANTS DIMENSION DATA COMPANY FOR ASDA ONLINE SHOPPING
2006.10 - 2008.11
- Handling Inbound calls and emails regarding online shopping orders
- Record customer order information
- Follow up on orders with store managers and supervisors in the UK ASDA stores
Education
Matric - undefined
CBC Kimberley
Certificate Credit Management - Credit Management
JCCI
Johannesburg 2021
Certificate General Secretary - General Secretary
Boston College
Bellville2016
Skills
Computer and telephony skills
Reporting skills
Strong ability to listen and understand
A challenging and inquisitive mind
Customer Service Orientated
Debtor collection and negotiation skills
Documentation skills
Professional and mature
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
AR/AP
Dependable and Responsible
Certification
General Secretary (Boston College)
Accomplishments
- Bringing down DSO days at Ceva Animal Health
- Being promoted from Customer Care to Accounts Administrator and finally to become the Credit Controller at Ceva Animal Health.
Phone Mobile
0712510027
Phone Home
0712510027
Timeline
Billing and Accounts Receivables Specialist
Iron Mountain SA
2021.03 - 2024.09
Credit Controller
CEVA ANIMAL HEALTH
2016.10 - 2020.03
Customer Support Consultant
LIGHTSTONE AUTO (PTY) LTD
2014.07 - 2016.09
Frontline Solutions Consultant
MIE
2014.01 - 2014.06
Administrative Officer
UNISA
2011.10 - 2013.09
Service Management Centre Consultant
SITA
2010.02 - 2011.05
Customer Sales, Reservations and Service Representative
MINDPEARL FOR DELTA AIRLINES
2009.02 - 2009.10
Customer Service Consultant
MERCHANTS DIMENSION DATA COMPANY FOR ASDA ONLINE SHOPPING
2006.10 - 2008.11
Matric - undefined
CBC Kimberley
Certificate Credit Management - Credit Management
JCCI
Certificate General Secretary - General Secretary
Boston College