Syspro
Mpho Tsibogo
Application Support Analyst/ Assistant Trainer
Heatherdale, Pretoria
Summary
A purpose driven individual with record as a strong team player, seeking for a position that offers professional challenges utilizing interpersonal skills, excellent time management and Problem-solving skills. Always eager for a new challenge and to also develop new skills.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Application Support Analyst/Assistant Trainer
Afrit Pty Ltd
Pretoria
01.2021 - Current
- In‑house developed system; Syspro; Flowcentric; Power BI; SHEQSys
- Performed software application and disaster recovery testing to guarantee readiness following fail overs.
- Used DevOps to track, maintain and update trouble tickets.
- Log operational calls according to issues or queries users have and assign to relevant person.
- Provide timely communication to users on status of their service requests and incidents.
- Resolve IT applications‑related incidents, service requests and problems in a timely and efficient manner in line with business requirements.
- Carry out ad hoc duties as requested by appropriate managers within my department.
- Run SQL queries for users on reports they cannot pull from the front end.
- Implement, test, and monitor required IT application changes in line with change implementation plans.
- Monitor availability, performance, and throughput of supported IT Applications.
- Prioritize and schedule assigned support activities and tasks.
- Amend and revise training material as necessary, in order to adapt to changes occurring in the work environment.
- Assist with producing training materials for in‑house courses.
- Assist in monitoring and reviewing the progress of trainees through training assessments and questionnaires.
- Create new users and configured user access for existing users on IT Applications.
Student Assistant
North West University
Potchefstroom
02.2020 - 12.2020
- Provided assistance to first year students who needed help with basic python programming language
- Assisted with marking CMPG 211 (Data Structures) assignments for second year students.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement
Student Instructor
North West University
Mafikeng
02.2019 - 12.2019
- Supplemented Learning for a second-year Computer Science module
- CMPG 211
- Focusing on Object Oriented Programming using JAVA programming language.
Student IT Helpdesk Intern
North West University
12.2017 - 12.2019
- Assisted students with WIFI and password configuration during a period of December and January in each year from December 2017 to December 2019.
Education
Bachelor of Science Honours - Computer Science And Information Technology
North West University
Potchefstroom, South Africa 01.2020 - 05.2021
Bachelor of Science - Computer Science and Mathematics, Computer Sciences and Mathematics
North West University
Potchefstroom, South Africa 01.2017 - 05.2020
National Senior Certificate -
Boitseanape Technical Secondary School
Mafikeng, South Africa 01.2016 - 01.2017
Skills
Training documentation development
Additional Information
References Available upon request.
Software
Barcodes
SHEQSys
Flowcentric
Microsoft SQL Server
Microsoft DevOps
Microsoft Word
Microsoft Excel
Microsoft PowerBI
Timeline
Application Support Analyst/Assistant Trainer
Afrit Pty Ltd
01.2021 - Current
Student Assistant
North West University
02.2020 - 12.2020
Bachelor of Science Honours - Computer Science And Information Technology
North West University
01.2020 - 05.2021
Student Instructor
North West University
02.2019 - 12.2019
Student IT Helpdesk Intern
North West University
12.2017 - 12.2019
Bachelor of Science - Computer Science and Mathematics, Computer Sciences and Mathematics
North West University
01.2017 - 05.2020
National Senior Certificate -
Boitseanape Technical Secondary School
01.2016 - 01.2017
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