Mpho Tryphinah Singo
Tshiawelo
Summary
Experienced Business Banking professional with over 8 years' exposure to regulatory compliance, AML risk triggers, and internal control adherence within the financial services industry. Proven ability to support risk execution activities through detailed checking, verification, and assessment of key controls. Demonstrated experience in risk identification, fraud detection support, and remedial action development, ensuring alignment with the financial industry regulatory framework and internal governance standards.
Overview
10
10
years of professional experience
Work History
Customer Service Consultant - Business Banking
Standard Bank
11.2015 - Current
- Support risk execution and control oversight by reviewing, assessing, and validating Business Banking applications, transactions, and documentation against regulatory and internal control requirements.
- Perform detailed checking and verification of customer information to identify AML, compliance, and regulatory risk triggers.
- Assist in physical and system-based sample testing by reviewing selected cases for accuracy, completeness, and control effectiveness.
- Identify potential fraud risks, escalate findings, and contribute to fraud prevention and management processes.
- Support the development and implementation of remedial actions where control weaknesses or compliance gaps are identified.
- Apply strong understanding of the financial industry regulatory framework, including FAIS, AML, and KYC requirements.
- Maintain audit-ready records using Salesforce, BDS, and Mainframe (RC10) systems.
- Collaborate with stakeholders across Business Banking and Operations to ensure consistent application of risk controls.
- Adopt practical, risk-based approaches to decision-making while ensuring adherence to policies and procedures.
- Empower junior team members through coaching on compliance, control awareness, and risk mitigation practices.
- Consistently meet quality, turnaround time, and compliance performance standards.
Education
Certification in Banking - NQF 5
Cornerstone Performance Solutions
01.2024
Certification in Banking - NQF 4
Cornerstone Performance Solutions
01.2016
Matric -
M H Joosub Secondary School
01.2012
Skills
- Risk Identification & Risk Management
- Regulatory & AML Trigger Analysis
- Control Assessment & Sample Verification
- Financial Industry Regulatory Framework
- Remedial Action Development & Monitoring
- Fraud Detection & Management Support
- Business Banking Operations
- Compliance & Governance Oversight
- Documentation Review & Quality Assurance
- Stakeholder Engagement & Influencing
- Process Improvement & Practical Problem Solving
- Salesforce (Risk & Case Tracking)
- BDS, Mainframe (RC10), Staffweb
- Banker Dash & Internal Compliance Dashboards
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Adopting Practical Approaches
- Checking Things & Attention to Detail
- Convincing & Influencing Stakeholders
- Developing Expertise in Risk & Compliance
- Empowering Individuals Through Knowledge Sharing
- Fraud Detection & Management
- Remedial Action Development
- Financial Industry Regulatory Framework Compliance
Custom Section
- Adopting Practical Approaches
- Checking Things & Attention to Detail
- Convincing & Influencing Stakeholders
- Developing Expertise in Risk & Compliance
- Empowering Individuals Through Knowledge Sharing
References
Tshepang Mgoza, 064 419 7087, Tshepang.Mgoza@Standardbank.co.za
Timeline
Customer Service Consultant - Business Banking
Standard Bank
11.2015 - Current
Certification in Banking - NQF 5
Cornerstone Performance Solutions
Certification in Banking - NQF 4
Cornerstone Performance Solutions
Matric -
M H Joosub Secondary School