MPHO PTSHATLANE
Risk Events Adminstrator
Soweto
Summary
Detail-oriented Risk and Fraud Administrator with a proven track record in financial fraud detection and prevention. Exceptional analytical skills and expertise in utilizing advanced tools and techniques to identify, investigate, and resolve fraud issues. Committed to maintaining data integrity and accuracy while collaborating with stakeholders to enhance security measures.
Overview
17
17
years of professional experience
2006
2006
years of post-secondary education
5
5
Languages
Work History
Risk Events Administrator
Nedbank (Temp)
02.2025 - Current
- Conducted comprehensive analysis of transaction patterns to identify and mitigate fraudulent activities using advanced data analytics tools.
- Developed and implemented risk assessment frameworks that enhanced fraud detection capabilities, resulting in improved operational efficiency.
- Collaborated with cross-functional teams to create and refine anti-fraud policies, ensuring compliance with regulatory standards and internal controls.
- Maintain knowledge management and improve team success by sharing knowledge with the team.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with the team and stakeholders.
- Maintained up-to-date knowledge on industry best practices, incorporating relevant information into existing procedures as needed.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Manage and prevent potential operational losses by adhering to processes and procedures.
- Prioritizing important/urgent matters without compromising quality
Fraud Analyst
Standard Bank Limited
08.2024 - 01.2025
- Analyzed transaction patterns using advanced analytical tools to identify and mitigate potential fraud schemes, improving risk assessment accuracy.
- Collaborated with cross-functional teams to develop and implement fraud detection strategies that enhanced operational efficiency and reduced losses.
- Conducted thorough investigations into suspicious activities, documenting findings and recommending appropriate actions to prevent future occurrences.
- Utilized data visualization software to create reports on fraud trends, presenting insights to management for strategic decision-making.
- Evaluated customer data to identify and prevent fraudulent activities.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
- Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
Fraud Engagement Team Leader
Capitec Bank
01.2019 - 08.2023
- Guiding and leading a team of fraud engagement specialists to ensure efficient operations and goal achievement
- Overseeing the day-to-day activities of fraud agents to detect and prevent fraudulent activities effectively.
- Developing and implementing strategies to detect and prevent fraudulent activities within the bank.
- Managing inbound and outbound call center operations related to fraud prevention.
- Ensuring prompt action on fraud alerts in monitoring systems and administering reported fraud incidents.
- Managing high-risk escalations and reporting significant incidents to relevant authorities.
- Reporting suspicious transactions and fraud losses to regulatory bodies and law enforcement agencies.
- Keeping standard operating procedures (SOPs) and training materials updated for the team's effectiveness.
- Overseeing fraud investigations, analyzing suspicious activities, and taking appropriate actions.
- Providing ongoing training to enhance the team's fraud detection and resolution skills.
- Ensuring all fraud-related processes adhere to regulatory standards and internal policies.
- Analyzing large volumes of data to identify fraud patterns, and generating reports for decision-making and risk management.
- Suggesting and implementing process enhancements to strengthen fraud detection and prevention capabilities within Capitec Bank, fostering a culture of continuous improvement and innovation.
Client Care Agent
Capitec Bank
06.2016 - 12.2018
- Engaging with clients through calls and messages, providing information, assistance, and support.
- Offering comprehensive information about Capitec Bank's products and services, assisting clients in making informed financial decisions.
- Efficiently addressing and resolving customer concerns and problems, ensuring a positive banking experience.
- Providing exceptional service that aligns with Capitec's customer-centric approach, fostering long-lasting customer relationships.
Fraud Detection Agent
South African Airways Merchants
08.2012 - 05.2016
- Utilizing advanced tools and techniques to monitor transactions in real-time, identifying and flagging potentially fraudulent activities.
- Conducting in-depth analysis of financial transactions and customer data to detect irregularities and patterns indicative of fraud.
- Leading thorough investigations into suspected fraud cases, collecting evidence, and collaborating with relevant authorities for legal actions.
- Collaborating with internal teams, law enforcement, and financial institutions to report on fraud incidents, share findings, and coordinate prevention efforts.
- Maintaining organized and secure records of fraud-related cases, essential for audits, legal proceedings, and historical analysis.
- Generating comprehensive reports on fraud trends, incidents, and recovery efforts, providing insights for decision-making and risk management.
- Developing and implementing proactive strategies to prevent fraudulent activities, continuously enhancing security measures and protocols.
- Responding to and resolving fraud-related concerns promptly, offering support to customers, and safeguarding their assets.
- Ensuring strict adherence to legal and regulatory standards in all fraud-related processes, maintaining compliance to protect the organization and its clients.
Customer Care Agent
South African Airways Merchants
01.2009 - 07.2012
- Providing exceptional customer service, addressing inquiries, resolving issues, and offering support.
- Assisting customers with flight bookings, reservations, and ticketing services.
- Offering information regarding flight schedules, delays, cancellations, and general travel advice.
- Addressing baggage-related queries, claims, and tracking for a seamless travel experience.
- Handling payments, refunds, and financial transactions related to bookings and services.
- Guiding passengers on travel documentation requirements, visas, and passport details.
- Assisting with flight change requests, seat assignments, and other itinerary adjustments.
- Efficiently addressing and resolving customer complaints and concerns, striving for customer satisfaction.
Education
National Senior Certificate -
Malvern High School
Tourism Certificate - undefined
College Campus Parktown
Banking Certificate NQF Level 4 - undefined
BankSeta
Amadeus Certificate - undefined
South African Airways - In House Training
Skills
- Excellent Management Skills
- Excellent People Management skills
- Good conflict management skills
- Results-driven with attention to detail
- Honest, trustworthy, reliable, and punctual
- Natural leadership abilities
- Excellent organizational, numeric, and administrative skills
- Ability to multitask and prioritize effectively whilst working in a stressful environment
Additional Information
Manager: Michelle Shub
[Capitec Bank]
Contact detail: +27 21 809 4131 | +27 76 552 4993
Email: michelleshub@capitecbank.co.za
Team Leader: Nthabiseng Phokontsi
[Capitec Bank]
Contact detail: +27 21 809 4790 | +27 72 896 8475
Email:nthabisengphokontsi@capitecbank.co.za
Timeline
Risk Events Administrator
Nedbank (Temp)
02.2025 - Current
Fraud Analyst
Standard Bank Limited
08.2024 - 01.2025
Fraud Engagement Team Leader
Capitec Bank
01.2019 - 08.2023
Client Care Agent
Capitec Bank
06.2016 - 12.2018
Fraud Detection Agent
South African Airways Merchants
08.2012 - 05.2016
Customer Care Agent
South African Airways Merchants
01.2009 - 07.2012
Tourism Certificate - undefined
College Campus Parktown
Banking Certificate NQF Level 4 - undefined
BankSeta
Amadeus Certificate - undefined
South African Airways - In House Training
National Senior Certificate -
Malvern High School
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